Knowledge of data bases
Janet Morris
FRAUD ANALYST
Fort Worth,TEXAS
Summary
Dynamic individual with hands-on experience as a Global Fraud Analysis and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
Work History
Fraud Analyst
AT&T Mobility Services
06.2014 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Implemented robust verification processes, decreasing incidence of identity theft-related fraud.
Revenue Management Representative
AT&T Mobility
07.2004 - Current
- Assisted in developing long-term strategic plans focused on continuous improvement and growth within the revenue management function.
- Coordinated efforts with operations teams to ensure seamless integration of revenue management processes across all departments within the organization.
- Evaluated performance metrics to identify areas of improvement in revenue management processes.
- Processed partner billing statements for key international partners.
- Provided training and support to team members on best practices in revenue management techniques.
Customer Service Representative
AT&T Mobility
08.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Cyber Security
Stayer University
Phoenix, AZ05-2026
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Fraud patterns
- Investigative techniques
- Multitasking
- Relationship building
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Excellent communication
Accomplishments
- Documented and resolved fraud which led to removing a large fraud ring.
- Completed leaders Edge Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- AT&T Pioneers
- Communication Workers of America Job Steward
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementCompany CultureTeam Building / Company RetreatsSoftware
Timeline
Fraud Analyst
AT&T Mobility Services
06.2014 - Current
Revenue Management Representative
AT&T Mobility
07.2004 - Current
Customer Service Representative
AT&T Mobility
08.2000 - Current
No Degree - Cyber Security
Stayer University
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