Janet Nakamura
Communications Dispatcher
Westminster,CA
Summary
Accomplished dispatch and records manager with expertise in directing operations and providing team support in fast-paced, demanding environments. Dedicated professional skilled in streamlining processes to optimize return on effort and yield immediate results. Collaborative leader with proven success in building and mentoring successful teams focuses on providing exceptional customer service and achieving best possible outcomes. Committed to continuous improvement and to serving the community. Consulting professional with robust background in delivering strategic solutions and managing high-impact projects. Known for fostering collaborative team environments and driving process improvements that align with business objectives. Highly adaptable to dynamic needs, ensuring consistent and reliable results through effective leadership and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Consultant/Supervisor
Azusa Pacific University
01.2021 - Current
- Hired originally as a consultant to review, recommend and implement current technologies, practices and protocols into the existing communications
- Migrated the prior CAD/RMS system to a new software product which is more user friendly
- Upgraded the radio system and radios used by Campus Safety and now working on developing a comprehensive University wide radio system
- Evaluate, train, hire dispatchers and mentor, develop, and discipline existing employees
- Mentor and train student workers to assist in the dispatch center
- Offer guidance to students in their quest to find their career path
Communications/Records Supervisor
University of California, Riverside
01.2017 - 01.2020
- Supervised the24/7 operations of the public safety dispatch team and the personnel assigned to the records bureau
- Trained and supervised the personnel assigned to the front counter and managed the Lost and Found program
- Evaluated training needs as well as providing training in order to meet the policies and procedures mandated by CLETS, DOJ and the FBI
- Provided clearance procedures for university personnel who had unescorted access to the police building
- Trained University personnel and student workers to meet CLETS mandates
- Managed the CAD/RMS project as well as the radio upgrade project
- Upgraded the communications equipment to provide in preparation for NextGen9-1-1
- Proposed the security measures requiring the lockdown of the front lobby area and the lobby restrooms
- Designed new hiring and interviewing methods designed to test for job specific abilities
- Key Accomplishments:
- University and Department compliance with CLETS mandates
- Established policies and procedures for department access
- Project lead for CAD/RMS project and data conversion and training
- Upgrade of communications center radio equipment, phone equipment, mapping, and preparation for implementation of NEXTGEN technology
Dispatch Manager
San Manuel Department of Public Safety
01.2010 - 01.2017
- Directed departmental operations for public safety dispatch team
- Streamlined administrative procedures, boosting accuracy and enhancing efficiency
- Served as liaison between department and vendors
- Oversaw crisis communications planning
- Established and cultivated relationships with community agencies
- Supervised and trained staff
- Key Accomplishments:
- Introduced standardized departmental processes to maintain consistency and optimize workflow
- Led remodeling of dispatch center, introducing state-of-the-art technology
- Devised strategies to improve efficiency of communications
- Established back-up dispatch center and evacuation plan for dispatchers in the event of an emergency
- Created standard training manuals for each staff position within the dispatch division
Communications/Records Division Commander
Monterey Park Police Department
01.2000 - 01.2010
- Oversaw operations, budgets, and personnel for Records and Communications Bureaus
- Trained and mentored staff
- Led employee performance reviews
- Key Accomplishments:
- Selected, developed, and implemented computer aided dispatch and records system, using $2M project budget
- Directed tri-city CAD/RMS project to introduce mobile computers, paperless reporting systems, AVL, and mapping
- Launched audio and visual coverage system for front counter and entry access door to City Hall
- Analyzed radio issues and devised plan to maximize coverage with digital radio system
- Developed and established purge resolution for Records Bureau
- Supervised dispatch center remodel, introducing state-of-the-art technology
Dispatch Supervisor
Huntington Beach Police Department
- Supervised dispatch staff
- Scheduled, hired, and trained personnel
- Facilitated communication between police officers and dispatchers
- Maintained computer database
Communications Operator
Huntington Beach Police Department
- Dispatched911 calls for police, fire, and emergency medical services departments
Education
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CAMaster of Science - Education
California State University At Los Angeles
Los Angeles, California06-1978
Skills
- Law Enforcement
- Public Safety
- Process Improvement Plans
- Staff Training & Leadership
- Relationship Building
- CAD/RMS Systems
- Troubleshooting
- Customer Service
- Problem Resolution
Timeline
Consultant/Supervisor
Azusa Pacific University
01.2021 - Current
Communications/Records Supervisor
University of California, Riverside
01.2017 - 01.2020
Dispatch Manager
San Manuel Department of Public Safety
01.2010 - 01.2017
Communications/Records Division Commander
Monterey Park Police Department
01.2000 - 01.2010
Dispatch Supervisor
Huntington Beach Police Department
Communications Operator
Huntington Beach Police Department
Bachelor of Arts - Psychology
California State University, Los Angeles
Master of Science - Education
California State University At Los Angeles
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