Janet Newell
Mobility Transportation Officer
Buda,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Mobility Officer
City Of Austin, Transportation And Public Works
2023.05 - Current
- Acting as a liaison between the City and citizens.
- Educating citizens on all aspects of parking legally, Pay2Park, City Ordinances, as well as State Law violations.
- Detail end of shift reports nightly. Comprised of all activities completed by me personally.
- Actively ensuring citizen safety for transportation department by monitoring that vehicles are following protocol for parking via city signage and state laws.
- Monitoring proper loading and unloading of commerical vehicles being executed with a current City Permit.
- Ensuring vehicles in ADA spaces have the international symbol of access hang tag , or license plate.
- Full knowledge of operating printers, computers including but not limited to the Brazos Tx75, Tx77 as well as vital communication via city walkie-talkie. knowledge of codes to be used over the walkie.
- Full knowledge of Microsoft, Excell, Kronos, Parking Enterprise App, Teams, Booting Laptops with wifi hot spot.
- Maintaining of detailed photos, observations, and notes needed to comply with citations issued.
- Working with citizens in the city as well as the immediate surrounding area, who request our help via 311.
- Responding to CSRs in a timely manor.
- Working with Austin Police Department during special events, to ensure safety regulations are met.
- Knowledgeable on actively booting vehicles based off hits that come from the laptop data. Verified with a special Teams chat to confirm that it is a valid hit on a vehicle.
- Ensure a clean and organized work area.
- Driving city vehicles, driving to the Service Center for maintenance when need, refueling gas.
- Keeping doors of communication open. Leads, Supervisors up to date on any information that I feel would be vital for them to have knowledge of during my shift.
Store Manager
Kay Jewelers Outlet
2020.09 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed detailed plans based on broad guidance and direction.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Loss Prevention Analyst
SAMS Club
2020.07 - 2020.09
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Store Manager
Big Lots Stores, Inc.
2019.06 - 2020.07
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Mail Processor
United States Postal Service, USPS
2018.09 - 2019.06
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained clean and organized mail room to promote safety and efficiency.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Store Manager
Toys R Us
2017.09 - 2018.06
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Bed Bath & Beyond
2010.01 - 2017.08
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Office Depot Inc
2008.02 - 2010.01
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Staples
2006.01 - 2008.02
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Training Store Manager
Walgreens
2001.01 - 2006.11
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Created training program that were rolled out to entire region, in 2 phases.
- Trained Shift Supervisors, and Assistant Manager to become Store Managers within the region.
- Evaluated success of training programs and recommended improvements to regional management to enhance effectiveness.
- Tracked individual training progress for each Assistant Manager I was training.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
- Drove sales and planned promotional and local store marketing activities.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
BBA - Business Administration And Management
New York University
New York, NY 1996.05 - 2000.05
Skills
Relationship building and management
undefinedAccomplishments
- Trained 14 successful new managers within one year, who went through my professional training program at Walgreens, and became Store Managers within the Region.
- Exceeded monthly store sales goals 12 months in a row, reaching " Quota 5" the top Quota, in Kay Jewelers.
- Supervised and led a team of 84 staff members, in Toys R Us.
- Reduced Shrink by 32%, and was the District "problem solver." Office Depot
- Ranked #1 In Employee Turnover Dec 2017 Toys R Us
- Ranked #1 In Shrink Percentage decrease YTD Jul 2009
- Training Store Manager of the Year 2004 Walgreens
Training Store Manager of the Year 2004
Issued by Regional Manager - Jan 2004
Trained and developed new Assistant Managers and Store Managers for the region.
Timeline
Mobility Officer
City Of Austin, Transportation And Public Works
2023.05 - Current
Store Manager
Kay Jewelers Outlet
2020.09 - Current
Loss Prevention Analyst
SAMS Club
2020.07 - 2020.09
Store Manager
Big Lots Stores, Inc.
2019.06 - 2020.07
Mail Processor
United States Postal Service, USPS
2018.09 - 2019.06
Store Manager
Toys R Us
2017.09 - 2018.06
Assistant Manager
Bed Bath & Beyond
2010.01 - 2017.08
Store Manager
Office Depot Inc
2008.02 - 2010.01
Store Manager
Staples
2006.01 - 2008.02
Training Store Manager
Walgreens
2001.01 - 2006.11
BBA - Business Administration And Management
New York University
1996.05 - 2000.05
Similar Profiles
Marlo MartinezMarlo Martinez
Project Coordinator at GarzaEMC, LLC/City Of Austin Transportation Dept.Project Coordinator at GarzaEMC, LLC/City Of Austin Transportation Dept.
Shameka EarlyShameka Early
Bus Operator at Department Of Transportation And Public WorksBus Operator at Department Of Transportation And Public Works
Tyrone SpeerTyrone Speer
Atomotive Equipment Operator2 at Miami Dade Transportation & Public WorksAtomotive Equipment Operator2 at Miami Dade Transportation & Public Works