Janet Newell
Mobility Transportation Officer
Buda,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Mobility Officer
City Of Austin, Transportation And Public Works
05.2023 - Current
- Acting as a liaison between the City and citizens.
- Educating citizens on all aspects of parking legally, Pay2Park, City Ordinances, as well as State Law violations.
- Detail end of shift reports nightly. Comprised of all activities completed by me personally.
- Actively ensuring citizen safety for transportation department by monitoring that vehicles are following protocol for parking via city signage and state laws.
- Monitoring proper loading and unloading of commerical vehicles being executed with a current City Permit.
- Ensuring vehicles in ADA spaces have the international symbol of access hang tag , or license plate.
- Full knowledge of operating printers, computers including but not limited to the Brazos Tx75, Tx77 as well as vital communication via city walkie-talkie. knowledge of codes to be used over the walkie.
- Full knowledge of Microsoft, Excell, Kronos, Parking Enterprise App, Teams, Booting Laptops with wifi hot spot.
- Maintaining of detailed photos, observations, and notes needed to comply with citations issued.
- Working with citizens in the city as well as the immediate surrounding area, who request our help via 311.
- Responding to CSRs in a timely manor.
- Working with Austin Police Department during special events, to ensure safety regulations are met.
- Knowledgeable on actively booting vehicles based off hits that come from the laptop data. Verified with a special Teams chat to confirm that it is a valid hit on a vehicle.
- Ensure a clean and organized work area.
- Driving city vehicles, driving to the Service Center for maintenance when need, refueling gas.
- Keeping doors of communication open. Leads, Supervisors up to date on any information that I feel would be vital for them to have knowledge of during my shift.
Store Manager
Kay Jewelers Outlet
09.2020 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed detailed plans based on broad guidance and direction.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Loss Prevention Analyst
SAMS Club
07.2020 - 09.2020
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Store Manager
Big Lots Stores, Inc.
06.2019 - 07.2020
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Mail Processor
United States Postal Service, USPS
09.2018 - 06.2019
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained clean and organized mail room to promote safety and efficiency.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Store Manager
Toys R Us
09.2017 - 06.2018
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Bed Bath & Beyond
01.2010 - 08.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Office Depot Inc
02.2008 - 01.2010
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Staples
01.2006 - 02.2008
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Training Store Manager
Walgreens
01.2001 - 11.2006
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Created training program that were rolled out to entire region, in 2 phases.
- Trained Shift Supervisors, and Assistant Manager to become Store Managers within the region.
- Evaluated success of training programs and recommended improvements to regional management to enhance effectiveness.
- Tracked individual training progress for each Assistant Manager I was training.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
- Drove sales and planned promotional and local store marketing activities.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
BBA - Business Administration And Management
New York University
New York, NY 05.1996 - 05.2000
Skills
Relationship building and management
undefinedAccomplishments
- Trained 14 successful new managers within one year, who went through my professional training program at Walgreens, and became Store Managers within the Region.
- Exceeded monthly store sales goals 12 months in a row, reaching " Quota 5" the top Quota, in Kay Jewelers.
- Supervised and led a team of 84 staff members, in Toys R Us.
- Reduced Shrink by 32%, and was the District "problem solver." Office Depot
- Ranked #1 In Employee Turnover Dec 2017 Toys R Us
- Ranked #1 In Shrink Percentage decrease YTD Jul 2009
- Training Store Manager of the Year 2004 Walgreens
Training Store Manager of the Year 2004
Issued by Regional Manager - Jan 2004
Trained and developed new Assistant Managers and Store Managers for the region.
Timeline
Mobility Officer
City Of Austin, Transportation And Public Works
05.2023 - Current
Store Manager
Kay Jewelers Outlet
09.2020 - Current
Loss Prevention Analyst
SAMS Club
07.2020 - 09.2020
Store Manager
Big Lots Stores, Inc.
06.2019 - 07.2020
Mail Processor
United States Postal Service, USPS
09.2018 - 06.2019
Store Manager
Toys R Us
09.2017 - 06.2018
Assistant Manager
Bed Bath & Beyond
01.2010 - 08.2017
Store Manager
Office Depot Inc
02.2008 - 01.2010
Store Manager
Staples
01.2006 - 02.2008
Training Store Manager
Walgreens
01.2001 - 11.2006
BBA - Business Administration And Management
New York University
05.1996 - 05.2000
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