Raquel Acosta
Cedar Creek,TX
Summary
Dynamic Patient Representative with a proven track record at City of Austin Public Health, enhancing patient satisfaction through effective problem-solving and strong relationship-building. Skilled in insurance verification and maintaining confidentiality, I successfully resolved billing issues, fostering trust and financial stability for the clinic while improving patient retention rates.
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
13
13
years of professional experience
Work History
Patient Representative
City of Austin- Austin Public Health
10.2019 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
Lead Sales Key Holder (part Time)
Dollar General
01.2019 - 02.2022
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
Community Health Worker
City of Austin APH
04.2018 - 10.2019
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Promoted inclusivity by developing culturally sensitive programming tailored to meet the unique needs of diverse populations within the community.
- Improved community engagement by organizing regular events and workshops focused on local issues.
- Facilitated meaningful dialogue among diverse stakeholders, fostering greater understanding and collaboration among community members.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Targeted specific community groups with wellness and disease management information.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Developed and maintained relationships with community partners to build program scope.
- Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
- Monitored and documented participants' progress toward individualized health goals.
- Developed partnerships with local schools to implement nutrition and physical activity programs, improving overall student health.
- Increased vaccination rates in underserved areas with targeted outreach campaigns and mobile vaccination units.
Cashier
City of Austin APH
04.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Building and Grounds Assistant
City of Austin BSD
08.2012 - 04.2018
- Collaborated with the groundskeeping team to identify areas requiring attention and efficiently addressing them.
- Communicated effectively with supervisors regarding project progress updates or concerns that arose during daily activities.
- Supported special event preparations by coordinating with planners on layout requirements and executing setups efficiently.
- Participated in ongoing training sessions to expand knowledge about industry best practices for more effective performance on the job.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
- Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
- Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
- Supported team members in completing large-scale cleaning projects on time and within budget constraints.
- Preserved the life of flooring materials through proper care, including waxing and buffing as needed.
- Assisted in inventory management, ensuring adequate supplies were always available.
- Enhanced team productivity with introduction of rotating cleaning schedule.
- Improved restroom sanitation, receiving positive feedback from building occupants.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
GED -
Bastrop / ACC
Bastrop, TX04-2012
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Patient data confidentiality
- Relationships and rapport
- Recordkeeping
- Proficient in Word,Excel,Outlook, Microsoft
Timeline
Patient Representative
City of Austin- Austin Public Health
10.2019 - Current
Lead Sales Key Holder (part Time)
Dollar General
01.2019 - 02.2022
Community Health Worker
City of Austin APH
04.2018 - 10.2019
Cashier
City of Austin APH
04.2018 - 10.2019
Building and Grounds Assistant
City of Austin BSD
08.2012 - 04.2018
GED -
Bastrop / ACC
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