ShaVohn Bolden
Duncanville,Texas
Summary
Talented and decisive Customer Service Representative/Technician offering over 4 years of outstanding success in servicing customers. Experience in working in a busy environment and able to adapt to changes with a sense of urgency. Able to identify and resolve complex issues while building relationships with the clients and patients.
Overview
7
7
years of professional experience
Work History
Patient Representative
Care Now Urgent
1-20 Wheatland
02.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Pharmacy Technician
Healthco Pharmacy Specialty Pharmacy
09.2023 - 01.2024
- Sterilized surfaces and equipment and prepare the pharmacy for opening
- Greeted customers and answer questions
- Received prescriptions and check their validity
- Processed prescriptions electronically and ensure all information is complete and accurate
- Resolved issues when they arise (e.g
- Rejected insurance claims, authorization, eligibility issues)
- Selected the appropriate medicine and measure dosages to fill prescriptions
- Sorted, stocked, labeled medication and monitored inventory
- Undertake administrative tasks (e.g.record-keeping) as assigned)
- Comply with all security measures and quality standards
Pharmacy Technician
Walgreens Pharmacy
08.2020 - 08.2023
- Dispensed prescriptions and obtained patient and drug information using pharmacy systems and terms
- Supported and assisted the pharmacist in his or her practice while being directly supervised
- Engaged with patients and developing effective patient relations
- Verified insurance coverage and operating the cash register
- Stocked shelves and maintaining inventory of medicines and pharmaceutical add-ons
- Communicated with physicians and medical staff to obtain authorization or answer questions
- Followed OSHA standards for safety and using basic aseptic techniques
- Assisted providers with processing claims, Authorization and eligibility information for members
- Handled high volume inbound/outbound calls
- Provided coverage and benefit information for different Medicare and Medicaid plans
Retail Associate
Melrose Family
12.2017 - 07.2019
- Greeted customers when they walk through the door
- Invited the customer to join our loyalty program
- Assisted in maintaining the back stock room and setting up merchandise displays on the sales floor
- Worked with co-workers to keep the sales floor area clean and organized
- Assisted customers in the fitting rooms as needed
- Cleaned shelves, counters, tables, racks, fixtures, employee restroom, stockroom, break room, sweep or mop when assigned
- Answered customer questions and get a manager if answer doesn't solve the issue
- Assisted in processing and replenishing merchandise
Education
Texas Southern University -
Texas Southern University
10.2024
High School -
Duncanville High School
Duncanville, Texas05.2019
Skills
- Excellent Customer Service Skills
- Excellent written and verbal communication skills
- Well organized
- Ability to effectively and independently prioritize work
- Flexible in adapting to change
- Experience with Medicaid and Medicare rules
- Customer focused
- Strong interpersonal and organizational skills
- Remarkable problem solving and conflict resolution
- Healthcare and insurance benefits experience
- Scheduling appointments
- Insurance Verification
- Medical Terminology
- Relationships and rapport
- Patient Intake
- Recordkeeping
- Trained in Software
- Proficient in Software
- Benefits knowledge
- Cross-cultural sensitivity
- Patient data privacy
- Clinical data entry
- Registration process management
- Registration services
- Patient service and assistance
- Patient admitting
- Healthcare knowledge
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- HIPAA Compliance
- Money Handling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Patient Registration
- Appointment Scheduling
- Payment Processing
- Eligibility Determination
- Training Coordination
- Information Collection
- Medical Billing
- Registration management
- Customer Service
- Privacy and confidentiality
- Insurance Authorizations
- Medical insurance
- Resolving Problems
- Communicating to Patients and Families
- Insurance verifying
Timeline
Patient Representative
Care Now Urgent
02.2024 - Current
Pharmacy Technician
Healthco Pharmacy Specialty Pharmacy
09.2023 - 01.2024
Pharmacy Technician
Walgreens Pharmacy
08.2020 - 08.2023
Retail Associate
Melrose Family
12.2017 - 07.2019
Texas Southern University -
Texas Southern University
High School -
Duncanville High School