Blaze Poole
Little Rock,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Patient Representative
UAMS Medical Center
12.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Access Coordinator
UAMS Medical Center
07 2023 - 09.2024
- Maintained appropriate registration, billing, and surgery work queues.
- Assisted in team building and daily goal planning as needed.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Met daily goals by obtaining proper documentation needed for patient appointments.
- Conducted insurance verification and benefits explanation by running eligibility on patients.
- Performed patient phone interaction as needed.
Patient Ambassador
UAMS Medical Center
07 2021 - 07 2023
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Facilitated communication between patients and various departments and staff.
Housekeeper
UAMS Medical Center
01.2021 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Parks and Recreation Worker
Rebsamen Park Golf Course
07.2019 - 02.2021
- Kept golf course equipment stored properly and reported maintenance needs.
- Handled clerical and cashier work inside clubhouse to assist players.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Observed guests for proper use of equipment and respectful behavior on property.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Seasonal Worker
Fed Ex Ground
11.2020 - 01.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05.2020
Skills
- Guest Directions
- Patient Safety
- Customer Satisfaction
- Gift Shop Operations
- HIPAA Guidelines
- Package Loading
- Cart Maintenance
- Patient Confidentiality
- Greet Guests
- Cart Stocking and Organization
- Trash Collection and Disposal
- Guest Service and Support
- Medical Billing
- Insurance Verification
- Strong Organization
- Healthcare Systems
- Patient check-in
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Phone and Email Etiquette
- Team Leadership
- Registration and Scheduling
- Money Handling
Timeline
Patient Representative
UAMS Medical Center
12.2024 - Current
Housekeeper
UAMS Medical Center
01.2021 - 07.2021
Seasonal Worker
Fed Ex Ground
11.2020 - 01.2021
Parks and Recreation Worker
Rebsamen Park Golf Course
07.2019 - 02.2021
Patient Access Coordinator
UAMS Medical Center
07 2023 - 09.2024
Patient Ambassador
UAMS Medical Center
07 2021 - 07 2023
High School Diploma -
Joe T. Robinson High School
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