MARTIN KELLY
Ridgefield Park,NJ
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of New York City with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Overview
5
5
years of professional experience
Work History
Tour Guide
USA Guided Tours
New York City, New York
10.2021 - 04.2022
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 35 people on tours of the City of New York. .
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Customer Service Representative
TBG Bacharach
New York City, New York
01.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked trade shows.
Customer Care Representative
Experience The Ride
New York City, New York
07.2016 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Checked in patrons.
- Sold tickets at the box office.
Promotions and Greeter
Madame Tussauds Wax Museum
New York City, New York
05.2015 - 06.2016
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
Tour Guide
Skyline Tours
New York City, New York
12.2014 - 03.2015
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 90 people on tours of historical landmarks.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
No Degree - Veterinary Science
SUNY Farmingdale
Farmingdale, NYGED -
Far Rockaway High School
Far Rockaway, NY06.1981
Skills
- Educational Tours
- Sightseeing Tours
- Safety Practices and Regulations
- Group Tours
- Historic Buildings
- Tour Activity Oversight
- Guest Directions
- Guest Flow
- Local Arts and Culture
Timeline
Tour Guide
USA Guided Tours
10.2021 - 04.2022
Customer Service Representative
TBG Bacharach
01.2018 - 03.2020
Customer Care Representative
Experience The Ride
07.2016 - 07.2017
Promotions and Greeter
Madame Tussauds Wax Museum
05.2015 - 06.2016
Tour Guide
Skyline Tours
12.2014 - 03.2015
No Degree - Veterinary Science
SUNY Farmingdale
GED -
Far Rockaway High School