Janet ODell
Victorville,CA
Summary
Driven and detail-oriented, excelled at Loma Linda University Health Care by expanding program reach through strategic partnerships and enhancing team efficiency with comprehensive training sessions. Demonstrated exceptional customer service and multitasking abilities, significantly improving participant satisfaction and operational compliance. Skilled in scheduling proficiency and fostering a cohesive team environment.
Overview
15
15
years of professional experience
Work History
Program Coordinator Assistant
Loma Linda University Health Care
06.2010 - 04.2018
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Monitored programming schedules, conformance to guidelines and quality.
Unit Secretary
Loma Linda University Children's Hospital
08.2003 - 04.2010
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Facilitated family visitation schedules, promoting emotional support for patients during their hospital stay.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
El Cajon Valley
El Cajon06-2012
No Degree - Health UnitCoordinator
Gross Not Health Occupations
Santee, CA06-1996
Skills
- Generating schedules
- Scheduling proficiency
- Promotional planning
- Customer service experience
- Team building
- Multitasking Abilities
- Reliability
- Schedule Planning
Timeline
Program Coordinator Assistant
Loma Linda University Health Care
06.2010 - 04.2018
Unit Secretary
Loma Linda University Children's Hospital
08.2003 - 04.2010
High School Diploma -
El Cajon Valley
No Degree - Health UnitCoordinator
Gross Not Health Occupations
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