Hilda Ramsey
Pittsburgh,PA
Summary
Dynamic professional with extensive experience at Supportive Concepts for Families Inc., excelling in program coordination and staff training. Proven ability to enhance service delivery through effective communication and problem-solving. Skilled in budget management and client needs assessments, fostering collaboration and achieving high participant satisfaction. Adaptable and detail-oriented, committed to organizational success.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Assistant Program Coordinator
Supportive Concepts for Families Inc.
02.2024 - Current
- Coordinated program schedules and logistics to ensure timely delivery of services.
- Managed client intake processes, ensuring compliance with organizational policies and procedures.
- Facilitated communication between clients, families, and service providers to support program objectives.
- Organized community outreach efforts to promote awareness of available services and resources.
- Supported team members in project planning, fostering collaboration and enhancing workflow efficiency.
- Organized meetings and scheduled events.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Promoted a positive work environment through effective communication, teamwork, and problem-solving skills.
- Provided ongoing support to Program Coordinator in planning, execution, and evaluation of various initiatives within the department.
- Maintained accurate records of program activities, results, and participant progress for future reference and analysis.
- Implemented practices and policies to keep staff members on task and prioritize duties.
- Increased participant satisfaction through attentive communication and timely resolution of concerns.
- Adapted quickly to changing priorities while maintaining a high level of attention to detail in all aspects of role responsibilities.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
- Supported team members by coordinating schedules, resources, and information sharing to achieve program goals.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Program Coordinator
Supportive Concepts for Families Inc.
01.2021 - 06.2023
- Developed training materials for staff to enhance program efficiency and service delivery.
- Conducted regular assessments of program operations to identify areas for improvement and implement solutions.
- Provided ongoing support to Program Coordinator in planning, execution, and evaluation of various initiatives within the department.
- Promoted a positive work environment through effective communication, teamwork, and problem-solving skills.
- Maintained accurate records of program activities, results, and participant progress for future reference and analysis.
- Implemented practices and policies to keep staff members on task and prioritize duties.
- Increased participant satisfaction through attentive communication and timely resolution of concerns.
- Adapted quickly to changing priorities while maintaining a high level of attention to detail in all aspects of role responsibilities.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
- Managed budgets, tracked expenses, and ensured cost-effective use of resources within the program.
- Supported team members by coordinating schedules, resources, and information sharing to achieve program goals.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Associate Degree in Blood Drawing - Phlebotomy
CCBC COMMUNITY COLLEGE of BEAVER COUNTY
Monaca, PA07-1999
Skills
- Problem-solving skills
- Clear verbal communication skills
- Clear written communication skills
- Planning
- Team oversight
- Generating schedules
- Scheduling
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Certified in CPR/AED
- Client needs assessments
- Team building
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Crisis intervention
- Staff training
- Staff supervision
- Time management abilities
- Adaptability
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Assistant Program Coordinator
Supportive Concepts for Families Inc.
02.2024 - Current
Program Coordinator
Supportive Concepts for Families Inc.
01.2021 - 06.2023
Associate Degree in Blood Drawing - Phlebotomy
CCBC COMMUNITY COLLEGE of BEAVER COUNTY