JANET OKUNLOLA
Atlanta,GA
Summary
Adaptable professional with a focus on customer service and data-driven presentations. Recognized for leveraging cross-functional collaboration and feedback analysis to continuously improve presentation clarity and effectiveness.
Overview
12
12
years of professional experience
Work History
Presentation Specialist
Target Corporation
Atlanta
01.2021 - 10.2025
- Skilled in using various software application and programs including Microsoft office and adobe creative
- Collaborated with cross-functional teams to align presentation strategies with company objectives.
- Performed routine and scheduled maintainance services, setting new POGS and updating the price accuracy.
- Worked with coworkers to complete new tasks.
- Gathered feedback from guest services to continuously improve presentation effectiveness and clarity.
Customer Service Representative
Amazon
Atlanta
06.2019 - 04.2020
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Assisted with mentoring and training new team members.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Met daily customer service quotas with focus on quality
- Addressed customers courteously using suitable methods and problem solving skills.
Desk Attendant
Marriott
Atlanta
04.2017 - 12.2017
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated reservations and room assignments using property management systems.
- Resolved guest inquiries and complaints promptly to maintain positive experiences.
- Monitored lobby area for cleanliness and organization, contributing to overall hotel ambiance.
Sales Representative
MTN Satellite Communications
Lagos Nigeria
08.2013 - 12.2016
- Conducted market research to identify new sales opportunities and target potential clients effectively.
- Communicated product features, advantages and benefit to customers.
- Worked with management teams to develop annual sales plan, goals and target.
- Analyze sales data to adjust and improve sales strategies.
- Called and met with regular and prospective customers to build longterm customer relationships.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
Education
Bachelor of Science - Business Accountancy
University of Osun
Osun State Nigeria06-2013
Skills
- Research and analysis
- Adaptive learning style
- Continuous improvement mindset
- Results-driven focus
- Data visualization expertise
Timeline
Presentation Specialist
Target Corporation
01.2021 - 10.2025
Customer Service Representative
Amazon
06.2019 - 04.2020
Desk Attendant
Marriott
04.2017 - 12.2017
Sales Representative
MTN Satellite Communications
08.2013 - 12.2016
Bachelor of Science - Business Accountancy
University of Osun