JANET PETERSON
Lenovo
27
years of professional experience
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Sr Portfolio Enablement Manager - Premier Support Suite
7 Years 10 Months- Achieved significant year-over-year revenue growth for Premier Support, increasing from $23M in FY19 to $269M in FY26.
- Managed multiple Premier Support service offering launches and initiatives, contributing to revenue growth and surpassing targets.
- Reviewed service offerings, recommending enhancements that improved service delivery.
- Collaborated with sales and service delivery teams to implement Premier Support strategies, ensuring alignment with revenue objectives.
- Reviewed service offerings to recommend enhancements, improving overall service delivery.
Global Operations Manager
2 Years- Developed and managed weekly business management system for NA Global segment, achieving $1B in FY18 revenue.
- Conducted weekly and quarterly analytics for Global PCSD and DCG business groups to inform strategic decisions.
- Recommended sales quota targets for Global Executive Directors and Regional Directors through detailed data analysis, enhancing alignment with business goals.
- Provided territory and account data analysis to assign rep quotas effectively.
- Monitored performance against established quarterly targets daily and weekly to ensure accountability and drive results.
- Maintained all global sales territories in Salesforce.com for accurate tracking.
Sales Support Manager
4 Years 11 Months- Directed daily operations for sales support requests and onboarding programs, ensuring seamless integration for inside sales teams.
- Led a team of sales support representatives, implementing strategies to drive exceptional performance and streamline processes.
- Implemented Salesforce ticketing process for pre-sales and post-sales requests, improving response times and support quality for sellers.
- Evaluated employee performance and facilitated promotions to support professional growth and retention within Lenovo.
Program Manager, Training & Education
3 Years 3 Months- Streamlined onboarding and training programs for inside sales teams, enhancing efficiency and effectiveness.
- Trained inside sales teams on Lenovo sales tools and best practices, ensuring effective utilization of resources.
- Developed online surveys to gather feedback on training programs, improving sales productivity.
- Monitored attendance for inside sales training sessions to assess engagement and inform future program adjustments.
- Managed various projects for inside sales executive director, including NA Salesforce launch and inbound call center opening.
- Facilitated creation and implementation of new NA Sales expense guidelines.
Profit Team, Strategic Sales Support
1 Year 2 Months- Developed winning solutions for RFP responses and unsolicited proposals.
- Coordinated profit roadmap calls, aligning sales and finance teams for strategic planning.
- Coordinated profit roadmap calls among sales and finance teams.
- Conducted account reviews with sales and brand teams to ensure profitability.
- Assisted sales in maximizing incremental profit from Lenovo's existing customer base.
Inside Sales Representative Team Lead
1 Year 7 Months- Managed multiple large enterprise accounts in Southeast territory, including Coca-Cola and Hilton Hotels.
- Grew revenue in existing accounts while securing new customers.
- Led training sessions for inside sales team on tools and processes, enhancing overall team effectiveness.
- Facilitated monthly customer sales meetings to support product transitions and address customer issues.
Inside Sales Specialist
5 Years- Managed rollouts of PCs, servers, and IBM services, serving as primary contact to ensure customer needs were met.
- Facilitated weekly and monthly conference calls to align on forecasts, backlog, supply, and product transitions for improved collaboration.
- Facilitated weekly and monthly conference calls to review forecasts, backlog, supply, and product transitions.
- Collaborated with internal teams to enhance customer satisfaction and ensure alignment with expectations.
Education
Bachelor of Science - Mathematics Education
Skills
Revenue growth
Program management
Revenue forecasting
Data analysis
Operational efficiency
Performance monitoring
Process improvement
Customer relationship management
Self-motivation
Coaching and mentoring
Cross-functional teamwork
Teamwork and collaboration
Collaboration skills
JIRA
PEVO PLM
Problem-solving abilities
Timeline
Sr Portfolio Enablement Manager - Premier Support Suite
Lenovo
09.2018 - CurrentRead More
Global Operations Manager
Lenovo
08.2016 - 08.2018Read More
Sales Support Manager
Lenovo
08.2011 - 07.2016Read More
Program Manager, Training & Education
Lenovo
04.2008 - 07.2011Read More
Profit Team, Strategic Sales Support
Lenovo
01.2007 - 03.2008Read More
Inside Sales Representative Team Lead
Lenovo
05.2005 - 12.2006Read More
Inside Sales Specialist
IBM Corporation
01.2000 - 01.2005Read More
North Carolina State University
Bachelor of Science from Mathematics Education
Read More
Accomplishments & Awards
- NA Sales Support Person of the Year, 2026, 2021, & 2010
- Premier Support Spiff Team Award, 1H2026
- NA SSG Quarterly Individual Excellence Award, 4Q2025
- NA SSG SVP Difference Maker Award, 2019
- Sales Support Manager of the Year, 2015
- Individual Excellence Award, 2013
- President’s Club, 2013 & 2005
- NA Fu Pan/Pioneering Commitment Award, 2012
- NA Strategic Release Team, Olympus Project, 2012
- NA Outstanding Team Performance Award, Salesforce launch, 2011
- Inside Sales Rep of the Year, 2005 & 2004
- Selected to participate in Lenovo’s first US Sales Leadership Forum, 2006