Janet Becic
WICHITA,KS
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Krispy Kreme
Wichita, Kansas
08.2021 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and developed team members on product knowledge and customer service skills.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Implemented operational procedures to streamline workflow and improve efficiency.
- Managed inventory levels to maintain stock availability and minimize waste.
- Assisted in scheduling staff shifts to optimize labor resources during peak hours.
- Monitored compliance with health and safety standards within the store environment.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Home Health Nurse
Comfort Keepers Home Care
Wichita, Kansas
01.2020 - 07.2021
- Delivered compassionate care to clients in their homes, ensuring comfort and safety.
- Administered medications and monitored vital signs for optimal patient health management.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Educated families on health management and home care best practices for better outcomes.
- Maintained accurate patient records and documentation in compliance with care standards.
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided emotional support to clients and families during challenging health situations.
- Provided home health care services such as wound care, medication administration, and IV therapy.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Developed personalized care plans for patients based on individual needs.
- Instructed family members in basic nursing skills including wound care, injections, and catheterization.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Monitored vital signs such as blood pressure or pulse rate to detect any changes in a patient's condition.
- Adhered strictly to infection control protocols while caring for clients in their homes.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Administering medications according to physician orders and monitoring side effects of medications.
- Responded promptly to emergency calls from clients needing urgent attention at home.
- Participated in on-call rotations and delivered after-hours care.
- Coordinated patient discharge planning with physicians, social workers, case managers, therapists, pharmacists and other healthcare professionals involved in the patient's care plan.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Participated in interdisciplinary team meetings to discuss the progress of each patient's treatment plan.
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Ensured quality assurance standards are met through regular chart audits and review processes.
- Collaborated with local agencies to ensure continuity of care upon discharge from home health services.
- Initiated referrals to appropriate community resources when needed.
- Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
- Attended continuing education courses related to home health nursing practices.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Actively participated in quality improvement initiatives within the organization.
- Managed the administration of intravenous (IV) therapies and nutrition.
- Advocated for patient needs with healthcare providers and insurance companies.
- Delivered compassionate end-of-life care, supporting patients and families emotionally.
- Facilitated communication between patients, families and healthcare providers.
- Coordinated medical equipment rentals and installations for home use.
- Conducted telehealth visits, providing remote support and monitoring.
- Collaborated with other healthcare professionals to ensure continuity of care.
- Conducted risk assessments in home environments to ensure patient safety.
- Assessed patient needs and developed care plans accordingly.
- Implemented patient-specific exercises and rehabilitation plans to improve mobility.
Shift supervisor
Krispy Kreme
Wichita, Kansas
03.2017 - 12.2019
- Supervised daily operations of production and service teams.
- Trained new team members on safety and operational procedures.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Ensured compliance with health and safety regulations in the workplace.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Associate of Science - Nursing
Metropolitan Community College
Omaha, NE 01.1998 - 05.2000
Tekamah Herman High School
Tekamah, NESkills
- Retail operations
- Inventory management
- Operational procedures
- Sales monitoring
- Money handling
- Quality assurance
- Decision-making
- Customer service and satisfaction
- Customer relations
- Staff management
- Employee supervision
- Staff training
- Staff training and development
- Orientation and training
- Recruitment and hiring
- Recruitment and interviewing
- Scheduling management
- Employee scheduling
- Team leadership
- Team motivation
- Team building
- Team collaboration
- Performance evaluation
- Performance review
- Conflict resolution
- Reporting and documenting
- Conflict resolution
- Decision-making
- Communication skills
- Verbal and written communication
- Time management
- Multitasking and organization
- Workplace safety compliance
- Policy administration
- Problem solving
- Problem-solving
- Employee supervision
- Recruitment and interviewing
- Employee scheduling
Timeline
Assistant Manager
Krispy Kreme
08.2021 - Current
Home Health Nurse
Comfort Keepers Home Care
01.2020 - 07.2021
Shift supervisor
Krispy Kreme
03.2017 - 12.2019
Associate of Science - Nursing
Metropolitan Community College
01.1998 - 05.2000
Tekamah Herman High School