Janet Robinson
Denton,TX
Summary
A hard worker with team-building and leadership skills from personal experiences with customer service, hospitality, and office experience. Adept at managing operations, improving customer satisfaction, and training staff to ensure smooth service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managing Director
Lyric Logistics Company LLC
06.2023 - Current
- Oversaw daily operations and logistics of the trucking company
- Managed a team of drivers and office staff to ensure timely deliveries and customer satisfaction
- Implemented new processes to improve efficiency and reduce operational costs
Server and Trainer
Hooters
Horn Lake, MS
11.2021 - 03.2025
- Served customers and ensured a positive dining experience
- Promoted to trainer; responsible for training new staff
- Managed high-volume service during peak hours
Customer Service Representative
Children's Museum of Memphis
11.2020 - 05.2021
- Engaged with visitors to provide a welcoming and informative experience
- Managed admissions and assisted with special events
- Addressed visitor questions and concerns to ensure satisfaction
Customer Service Representative
Elvis Presley Enterprises
09.2017 - 08.2019
- Provided exceptional customer service to visitors and guests
- Handled customer inquiries and resolved issues promptly
- Assisted with ticket sales and event coordination
Receptionist
JJJ Monument Co.
10.2016 - 09.2018
- Greeted and assisted customers in a professional manner
- Managed appointment schedules and handled administrative tasks
- Coordinated with different departments to ensure smooth workflow
Intern
MIFA (Metropolitan Inter-Faith Association)
Memphis, TN
06.2016 - 08.2016
- Assisted in the customer service and emergency help department
- Supported staff in handling client inquiries and providing necessary aid
- Gained valuable experience in non-profit operations and client support
Education
Currently Completing Bachelor’s Degree - Human Resources Management
Austin Peay State University
Clarksville, TN05-2027
High School Diploma -
Whitehaven High School
Memphis, TN05.2019
Skills
- Customer Service
- Team Leadership
- Office Administration
- Microsoft Office Suite
- Training and Development
- Logistics Management
- Client relationships
- Mentoring and training
- Staff management
- Records organization and management
Certification
Microsoft Office Certification
Volunteer Experience
Internship, MIFA (Metropolitan Inter-Faith Association), Assisted in the customer service and emergency help department., Supported staff in handling client inquiries and providing necessary aid., Gained valuable experience in non-profit operations and client support.
Timeline
Managing Director
Lyric Logistics Company LLC
06.2023 - Current
Server and Trainer
Hooters
11.2021 - 03.2025
Customer Service Representative
Children's Museum of Memphis
11.2020 - 05.2021
Customer Service Representative
Elvis Presley Enterprises
09.2017 - 08.2019
Receptionist
JJJ Monument Co.
10.2016 - 09.2018
Intern
MIFA (Metropolitan Inter-Faith Association)
06.2016 - 08.2016
Currently Completing Bachelor’s Degree - Human Resources Management
Austin Peay State University
High School Diploma -
Whitehaven High School
Similar Profiles
Colin JonesColin Jones
Director of IT & Operations at Lyric Capital Group (parent company of Spirit Music Group)Director of IT & Operations at Lyric Capital Group (parent company of Spirit Music Group)
Inez Stevenson BlakesInez Stevenson Blakes
Driver Trainer at Lab Logistics LLC/ Now A Bio Touch CompanyDriver Trainer at Lab Logistics LLC/ Now A Bio Touch Company
Jason DaugentiJason Daugenti
Delivery Driver at Cleveland Logistics Company LLCDelivery Driver at Cleveland Logistics Company LLC