Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Janet Roman

Hershey,PA

Summary

Dynamic professional with extensive experience at Penn Medicine and American Eagle Outfitters, excelling in management and customer relationship management. Proven track record in enhancing client satisfaction through personalized solutions and fostering team collaboration. Strong problem-solving abilities combined with in-depth product knowledge drive exceptional results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Senior Sales Associate

American Eagle Outfitters, Inc
04.2024 - Current
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Practice Manager

Penn Medicine
12.2003 - 10.2020
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.

Education

Bachelor of Science -

York College
Jamaica, NY
06-1988

High School Diploma -

Clara Barton
Brooklyn, NY
06-1983

Skills

  • Product knowledge
  • Management
  • CRM proficiency
  • Cold calling skills

Interests

Interest travel, learning about foods from different countries and cooking

Timeline

Senior Sales Associate

American Eagle Outfitters, Inc
04.2024 - Current

Practice Manager

Penn Medicine
12.2003 - 10.2020

Bachelor of Science -

York College

High School Diploma -

Clara Barton

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Janet Roman