Janet Ruiz
Las Vegas,United States
Overview
5
5
years of professional experience
1
1
Certification
Work History
Image Processor
Lee & Mason Financial Services
07.2022 - 02.2023
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Updating database from insurance and other documents.
- Auditing reports.
- Engaging clients and/or other individuals as necessary to update records.
- Manage and maintain accurate and up to date records/information.
- Complete/compile research.
- Maintain records and files.
Customer Service Rep
WPS Health Solutions
02.2022 - 07.2022
- Obtained Secret clearance in preparation for working with sensitive and confidential information
- Provide basic tech support and escalated appropriately
- Communicate with inquirer to determine appropriate (HIPPA or POA, etc.) authorization or referral of services
- Keep records of customer interactions or transactions as well as actions taken
- Complete contract forms, prepare change of address records, executor of state letters or issue service discontinuance orders
- Complete research and provide final resolution to inquiries within OLLI
- Receive telephone and written inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems
- Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries.
- Managed approximately 50+ incoming customer calls daily
Receptionist
Bellagio Hotel/Park MGM
01.2020 - 11.2021
- Data entry utilizing Opera software, Excel, Office, etc.
- Prepare, edit, and proofread documents and maintain electronic and physical records.
- Responsible handling payments/tips to employees, cage procedures, etc. Both via system and physically.
- Maintain all office equipment as needed and coordinate repairs.
- Answer multi-line phone systems and direct calls to the appropriate staff/department and respond to all general e-mail correspondence.
- Coordinate and manage daily booking arrangements and reservations.
Shift Lead/Trainer
Galaxy Movie
12.2017 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Train management and floor staff in all positions including: Concessions, Ushering, Box office, Door, etc.
- Supervise floor staff and assist with management responsibilities; as well as assigning tasks, organizing/managing breaks (upwards of 20 to 50), checking large bills, give authorization for certain admin tasks, handle escalated issues.
- Carrying different responsibilities such as handling cash, cleaning after guests, maintaining theatre turnover rates, schedule usher cleanings, restocking, upholding food safety and sanitation standards, and more.
- Keeping logs/handling of ADA equipment.
Assistant/Marketing Manager
Port of Subs
03.2019 - 01.2020
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Data entry utilizing Excel to post all aspects of the Sales Journal.
- Boosted affiliate revenue by leveraging diverse channel strategies and growth-focused initiatives.
- Assist with managing and controlling costs, including food cost and labor percentage.
- Assist with weekly and monthly inventories and labor/variance reports as well as other paperwork.
- Conduct research and study the local market.
- Organize promotional activities/events.
- Carry out necessary administrative assignments.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, Utah05.2026
Associate of General Studies Degree - Focus in IT and Information Systems Management
College of Southern Nevada
Las Vegas, NV05.2024
Skills
- Digital asset management
- Collaboration and Teamwork
- Critical thinking abilities
- Customer Service
- Technical Support
- Troubleshooting
- User Support
- Data Entry
- Desktop support (Windows, Linux)
- Microsoft 365 Products
- Staff Education and Training
- Ticketing Systems
Certification
- CompTIA A+ (Core 1 completed/2 in progress)
- Secret Clearance
Languages
English
Native or Bilingual
Spanish
Professional Working
American Sign Language
Elementary
Timeline
Image Processor
Lee & Mason Financial Services
07.2022 - 02.2023
Customer Service Rep
WPS Health Solutions
02.2022 - 07.2022
Receptionist
Bellagio Hotel/Park MGM
01.2020 - 11.2021
Assistant/Marketing Manager
Port of Subs
03.2019 - 01.2020
Shift Lead/Trainer
Galaxy Movie
12.2017 - 02.2020
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associate of General Studies Degree - Focus in IT and Information Systems Management
College of Southern Nevada
- CompTIA A+ (Core 1 completed/2 in progress)
- Secret Clearance
Similar Profiles
Laila SpottedCrowLaila SpottedCrow
Escrow Representative at Lee & Mason Financial Services IncEscrow Representative at Lee & Mason Financial Services Inc
Gage WelbornGage Welborn
Derrickhand at Lee And Lee ServicesDerrickhand at Lee And Lee Services
Tres CampbellTres Campbell
Foreman at Mason Dixion Energy ServicesForeman at Mason Dixion Energy Services