Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Horton

Dallas,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Image Processor

Cady Studios
03.2023 - Current
  • Backup and Import all images, audio and video.
  • Assess all images, audio and video.
  • Coach photographers for improvement techniques.
  • Approve all sessions before sending off for processing.

School Bus Driver

Paulding County School System
08.2023 - 11.2023
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained GA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Obeyed federal, GA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated information to parents to promote good communication and transparency.

New Born Photographer

Mom365 Newborn Photography
12.2021 - 04.2023
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks.
  • Collaborated with clients to create engaging photo albums.
  • Lead trainer of new photographers in use of camera equipment and editing software.
  • Collect information about patients and babies.
  • Follow HIPPA requirements
  • Manage cash sales and End of Day Reports.

Rideshare Driver

Lyft And Uber
12.2018 - 02.2021
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Delivered passengers to destinations safely and on time.
  • Responded with ease to sudden changes in routes and schedules.
  • Developed deep knowledge of local routes and area destinations.
  • Pointed out landmarks and other points of interest to passengers.

Front Gate Attendant

Coosawattee River Resort
05.2018 - 05.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Lead Cake Decorator

Food Lion
07.2018 - 02.2019
  • Designed specialty cakes for birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Managed material inventory and ordered new materials when needed.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Trained new employees on bakery methods and procedures.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Assistant Bakery Manager

Publix
05.2017 - 05.2018
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained and controlled inventory of baked goods.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Lead Baker

Publix
03.2013 - 05.2017
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Assisted in planning and running promotional events and campaigns.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Followed food safety standards when handling ingredients.

Medical Billing Specialist

Medical Billing Associates Of Florida
01.2005 - 01.2006
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Posted and adjusted payments from insurance companies.
  • Filed and updated patient information and medical records.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Posted payments and collections on regular basis.

Education

Associate of Applied Science - Health Information Technology

DeVry University
Alpharetta, GA
10.2010

Skills

  • Strong communication skills
  • Time management abilities
  • Attention to detail
  • Creative problem-solving
  • Collaboration and teamwork
  • Data Entry
  • Client Communication
  • Record keeping
  • Interpersonal skills
  • Problem-solving abilities
  • Telephone etiquette
  • Customer Engagement

Timeline

School Bus Driver

Paulding County School System
08.2023 - 11.2023

Image Processor

Cady Studios
03.2023 - Current

New Born Photographer

Mom365 Newborn Photography
12.2021 - 04.2023

Rideshare Driver

Lyft And Uber
12.2018 - 02.2021

Lead Cake Decorator

Food Lion
07.2018 - 02.2019

Front Gate Attendant

Coosawattee River Resort
05.2018 - 05.2019

Assistant Bakery Manager

Publix
05.2017 - 05.2018

Lead Baker

Publix
03.2013 - 05.2017

Medical Billing Specialist

Medical Billing Associates Of Florida
01.2005 - 01.2006

Associate of Applied Science - Health Information Technology

DeVry University

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Joy Horton