Alyssa Ramirez
Retail Associate
El Paso,TX
Summary
Reliable retail associate offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Server
Applebee's Neighborhood Grill
El Paso, TX
06.2020 - 12.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Tutor
Pebble Hills AVID Program
El Paso, TX
08.2019 - 04.2020
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Helped students prepare for routine and standardized tests, including college entrance exams.
- Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
- Maintained detailed files and created charts tracking students learning progress.
Education
Associate of Arts - Psychology
El Paso Community College
El Paso, TX 08.2020 - Current
High School Diploma -
Pebble Hills High School
07.2016 - 07.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Sales expertise
Product promotions
Product and service sales
Customer service
Organization
Analytical skills
Guest relations management
Hospitality service expertise
POS systems
Collaboration
Timeline
Associate of Arts - Psychology
El Paso Community College
08.2020 - Current
Server
Applebee's Neighborhood Grill
06.2020 - 12.2020
Tutor
Pebble Hills AVID Program
08.2019 - 04.2020
High School Diploma -
Pebble Hills High School
07.2016 - 07.2020