Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Manager

Alyssa Ramirez

Retail Associate
El Paso,TX

Summary

Reliable retail associate offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of post-secondary education
1
1
year of professional experience

Work History

Server

Applebee's Neighborhood Grill
El Paso, TX
06.2020 - 12.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Tutor

Pebble Hills AVID Program
El Paso, TX
08.2019 - 04.2020
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Helped students prepare for routine and standardized tests, including college entrance exams.
  • Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Spearheaded group tutoring sessions to help students struggling in similar areas.
  • Maintained detailed files and created charts tracking students learning progress.

Education

Associate of Arts - Psychology

El Paso Community College
El Paso, TX
08.2020 - Current

High School Diploma -

Pebble Hills High School
07.2016 - 07.2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Sales expertise

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Timeline

Associate of Arts - Psychology

El Paso Community College
08.2020 - Current

Server

Applebee's Neighborhood Grill
06.2020 - 12.2020

Tutor

Pebble Hills AVID Program
08.2019 - 04.2020

High School Diploma -

Pebble Hills High School
07.2016 - 07.2020

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Alyssa RamirezRetail Associate