Alyssa Ramirez
Denver,CO
Summary
Experienced and adaptable professional with a background in customer service. Strong attention to detail, problem solving, and consistent performance in high-volume environments.
Overview
13
13
years of professional experience
Work History
Image Processor
WSP
Arvada, Colorado
04.2022 - 11.2026
- Managed high-volume image review workflow, ensuring accuracy of processed images.
- Verified vehicle details against license plate for precision.
- Updated license plate records to reflect correct information.
- Maintained daily performance targets by consistently meeting required metrics.
Customer Service Representative
WSP
Arvada, Colorado
01.2022 - 04.2022
- Handled 200+ calls per week, resolving disputes and transaction issues through clear communication
- Assisted cardholders with billing, payment, and account questions, enhancing overall service experience
- Maintained compliance with privacy, security, and call handling standards
Leasing Professional
Mission Rock Residential
Westminster, Colorado
02.2020 - 12.2020
- Processed applications, screenings, and lease paperwork to ensure timely and accurate onboarding of new tenants.
- Prepared lease agreements and collected security deposits and rent payments to facilitate smooth tenant transitions.
- Collaborated with property management on vacancies, marketing, and occupancy needs.
- Delivered high-level customer service by greeting clients, addressing concerns, showcasing units, and resolving issues promptly.
Customer Service Representative
Alliance Data
Westminster, CO
01.2016 - 08.2018
- Handled over 150 customer calls daily, resolving disputes, balance concerns, and transaction issues
- Assisted cardholders with billing, payment, and account questions
- Maintained compliance with privacy, security, and call handling standards
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Teller
Wells Fargo
Arvada, Colorado
08.2013 - 01.2016
- Processed cash withdrawals, deposits, and transfers using Wells Fargo banking systems.
- Balanced teller drawer, performed cash audits and verified cash against transaction records.
- Resolved routine account questions with clear, professional customer service.
- Accepted loan, payment, and account documents for branch processing.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Education
High School Diploma -
Adams City High School
Commerce City, COSkills
- Attention to detail
- Problem solving
- Customer service
- Strong communication skills
- Time management
- Goal setter
Timeline
Image Processor
WSP
04.2022 - 11.2026
Customer Service Representative
WSP
01.2022 - 04.2022
Leasing Professional
Mission Rock Residential
02.2020 - 12.2020
Customer Service Representative
Alliance Data
01.2016 - 08.2018
Lead Teller
Wells Fargo
08.2013 - 01.2016
High School Diploma -
Adams City High School