Janet Russo

Daily tasks were

Coaching sales associations in product knowledge, sales incentives, customer satisfaction rating.

Reviewed and monitored scheduling for the store

Applied performance data to evaluate and help improve the operations of the store

Maintained strong knowledge in handling of freight, customer needs and office work.

• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Maintained accurate and current customer account data with processing and digital information updates.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Managed billing, service and account issues for all phone and cable customers.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Entered customer data into company databases, including demographics and preferences.
• Communicated with customers to assess and address individual needs, providing timely and quality support in a timely manner