Janet Shaikh
Cartersville,GA
Summary
Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
35
35
years of professional experience
Work History
SELF-PAY COLLECTIONS
Vascular Surgical Associates
Cartersville, GA
05.2023 - Current
- Daily Collections. Calling on patient delinquent accounts, Via assigned phone Queue
- Weekly Collection Report and collaborating with the Collection Agency.
- Answering Billing Queue Workgroup calls.
- Approval or denial of Hardship Applications.
- Account Adjustments; Bad Debt, Small Adj, Deceased, Hardship
- Monthly Reports; Deceased, Hardship and Payment plans.
- Arranging Payment Plans for Patients
- Patient Estimates
CALL CENTER REPRESENTATIVE
Heart and Vascular Care
Cumming, GA
06.2021 - 02.2023
- Maintained high levels of Customer satisfaction and retention by scheduling high volume appointments and Cardiac Testing
- Insurance verification
- Obtaining Referrals
- Medicaid Visit Authorizations
- Payment Posting End of day Financial Report
- Medical Records
PATIENT SERVICE REPRESENTATIVE
WellStar Health System
Woodstock, GA
10.1996 - 08.2021
- Patient check-In/ out Insurance Verification
- Scheduling appointments Medical Records
- Ordering office supplies
MEDICAL RECEPTIONIST
Tanner Medical Center
Carrollton, GA
06.2016 - 03.2020
- Scheduling appointments Insurance Verification
- Medicaid Visit Authorizations Patient Check-In and Check-Out
- Data Entry of Confidential Information
- Payment posting and Financial Reports.
PATIENT SERVICE REPRESENTATIVE
Harbin Clinic Dermatology
Rome, GA
10.1995 - 10.1996
- Scheduling Appointments
- Patient Check-in/ out
- Posting charges and payments
- Insurance Verification
- Daily Reconciliation Report
- Medical Records and Chart Prep
RECEPTIONIST
Marietta Eye Clinic
Marietta, GA
06.1993 - 09.1995
- Patient Check-in/out
- daily reconciliation report. Transitioned from Pegboard system to computer.
- Collaborated between office and Eyelab
- Scheduling Appointments
- Posting Charges and payments
RECEPTIONIST
Dr. Chris Hobson, O.D.
Kennesaw, GA
04.1992 - 06.1993
- Patient Check-in/out
- Medical Records
- Scheduling appointments
- Assisted with back office duties. Such as, Patient work ups, various visual testing, contact lenses and ordering Lenses.
MEDICAL RECORDS CLERK
Seymour J Rosenbloom, M.D
Marietta, GA
04.1990 - 04.1991
- Filing Paper Charts
- Copying Medical Records
- Chart Prep
Education
CERTIFICATION IN MEDICAL BILLING AND CODING -
Kennesaw State University
Kennesaw, GA06.2020
Medical Office Administration Certification -
Medix College
Marietta, GA05.1992
Skills
- Collections
- Organizational Skills
- Attention to Detail
- Effective Communication
- Active Listening
- Task Prioritization
- Collaboration
- Decision-Making
- Public relations
- Time Management
Timeline
SELF-PAY COLLECTIONS
Vascular Surgical Associates
05.2023 - Current
CALL CENTER REPRESENTATIVE
Heart and Vascular Care
06.2021 - 02.2023
MEDICAL RECEPTIONIST
Tanner Medical Center
06.2016 - 03.2020
PATIENT SERVICE REPRESENTATIVE
WellStar Health System
10.1996 - 08.2021
PATIENT SERVICE REPRESENTATIVE
Harbin Clinic Dermatology
10.1995 - 10.1996
RECEPTIONIST
Marietta Eye Clinic
06.1993 - 09.1995
RECEPTIONIST
Dr. Chris Hobson, O.D.
04.1992 - 06.1993
MEDICAL RECORDS CLERK
Seymour J Rosenbloom, M.D
04.1990 - 04.1991
CERTIFICATION IN MEDICAL BILLING AND CODING -
Kennesaw State University
Medical Office Administration Certification -
Medix College
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