Della MacLean
Indianapolis,IN
Summary
Adept in Collections Management and team leadership, I significantly boosted collections efficiency at Receivable Management Services LLC by implementing strategic plans and fostering collaboration. With expertise in Collections processing and a knack for motivating teams, I consistently surpassed performance goals, enhancing the Medical Collections department's success. Dedicated Collections Officer with superior understanding of collections laws. Specialties in business and personal credit collections. Friendly, firm and outstanding negotiator. Highly-skilled in monitoring accounts for delinquency, obtaining payment and follow-ups.
Overview
30
30
years of professional experience
Work History
Collections
Receivable Management Services LLC
06.2008 - 03.2024
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Improved collections and disputes process through use of [Software] collections tool.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Consistently exceeded performance metrics for collections efforts, contributing to the overall success of the Medical Collections department.
Collections
Mutual Hospital Services
01.1994 - 01.2008
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Directed day-to-day collections functions.
Skills
- Collections
- Collections processing
- Collections knowledge
- Payment Collections
- Collections expertise
- Collections Management
- Billing and Collections
Timeline
Collections
Receivable Management Services LLC
06.2008 - 03.2024
Collections
Mutual Hospital Services
01.1994 - 01.2008
Similar Profiles
Kristyne TusaKristyne Tusa
Specialist at Receivable Management ServicesSpecialist at Receivable Management Services
Jeffrey L FinneyJeffrey L Finney
Commercial Collections Representative (Contract) at Receivable Management CorporationCommercial Collections Representative (Contract) at Receivable Management Corporation
Chantal DayChantal Day
Collection Agent at Altus Receivable ManagementCollection Agent at Altus Receivable Management
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread