Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Poe-Elcan

Default Servicing/Collections
Redford,MI

Summary

Detail Oriented Professional with comprehensive experience in Collections, Financial & Banking Services & Customer Service Call Center industries. Known for providing excellent customer service to internal and external clients and dedicated to getting results, I can utilize my knowledge, various skill and experience in contribution towards fulfilling the company’s growth objectives. Experienced Collections Specialist bringing 17-years of success and service . Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

20
20
years of professional experience

Work History

Collections

Flagstar Bank
Troy, MI
06.2012 - 07.2022
  • Advise mortgagors regarding options on a repayment plan or the Hamp loan Modication program with Flagstar Bank
  • Speak to customers that are thirty to sixty plus days late on their mortgages
  • To stay up to date on all regulations and compliance that guides the work flow in my area and to also demonstrate an understanding of the regulations and the importance of complying with them
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.

Account Representative /Collections

Asset Acceptance Corporation
05.2006 - 06.2012
  • Responsible for locating customers and securing payments of charged-off accounts, understanding and demonstrate the principles of the company’s mission, vision and value
  • Contact customers via outbound/inbound phone calls
  • Secure balance of debt by negotiating payments terms and methods
  • Record and update full and complete account information to aid in accounts

Escrow Closing Officer

First American
04.2002 - 11.2005
  • Responsible for explaining closing documents to parties involved in a closing transaction
  • Disburse funds to appropriate parties, pro –rate tax, hazard insurance, loan interest and other items
  • Review title commitment or binder to determine any exception which must be cleared prior to closing.

Education

No Degree - Paralegal Studies

Baker College
Allen Park, MI
05.2001 -

Skills

Skills & Expertiseundefined

Timeline

Collections

Flagstar Bank
06.2012 - 07.2022

Account Representative /Collections

Asset Acceptance Corporation
05.2006 - 06.2012

Escrow Closing Officer

First American
04.2002 - 11.2005

No Degree - Paralegal Studies

Baker College
05.2001 -

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Danielle Poe-ElcanDefault Servicing/Collections