Patricia A. Hernandez

Dynamic finance professional with a proven track record at CNAC Finance, specializing in collections and account management. Recognized for improving operational efficiency through advanced computer skills and software proficiency. Successfully led teams to enhance collections processes, resulting in significant account recoveries and high client satisfaction. Expertise in customer relations and problem-solving further supports seamless financial operations.

• Outbound and inbound calls collection for Nissan Motor Acceptance collections on past due or repossessed vehicles

• Process claims, inquiry on claims, and customer support on account and online accounts set up rental and dispatched roadside assistants

• Process sales applications, contract customers, answer phones, collections, take payment, repossession also run errands

• Process all finance application to all our lenders, contracted customer, title transfer, answer phones, collections, take payment repossession, I have experience with Frazer, dealer track, dealer center, car.com, car gurus

• Process credit application, finance customer, contract sales, title transfer, managed all websites and advertising, answer phones, collections, take payments, repossessions, insure customers, order all supplies for office, payroll and great customer service work with Frazer, dealer track, dealer center, car.com, auto trader, dealer car search and zip zoom also hiring new employees and training them

• Answer, phones, filing, faxing, emailing customer and company, collections, payroll, title changes, registrations for vehicles, run contracts, and training new employees, invoices, for company, buying supplies for office

• Answer phones, filing, faxing, emailing customers, data entry, calling inbound and outbound open and close account, customer service banking for USAA, receive request for credit card statement to be send out

• Normal daily teller activity cash check, cashier checks, count money help customer with any issue they may have with there accounts and also open and close store, train new tellers, receive and sent money to bank and count safe make sure everything balance out also faxing, filing, answer phones, and running errands to post office basic office duties also cross-selling product for company or renewing contracts or upgrading the accounts

• Open and close stores, take inventory of the stores, train new employees, deal with all customer service issues answer phone, take orders for all stores, faxing and basic office duties also taking orders of products calling prior customers for reorders and selling more products to new customers

• Answered phones, faxing, filing, keep all receipt together for company taxes purposes, payroll and finding new contracts for company