Desired Job Title
ManagerOperations ManagerOperations ManagerOperations Manager On Loan for projectAdministrative Project AnalystWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: CHESTERFIELD, VIRGINIA
Open to relocation: No
Open To Work
JANET SHAUGHNESSY CURRIE
CHESTERFIELD,VIRGINIA
Work Preference
Summary
Expertise in municipal administration with a focus on permit management and software implementation. Achieved significant operational efficiency through strategic software transitions and improved customer service. Collaborated with stakeholders to optimize processes and implement effective solutions.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Manager
Community Development - Permit Center
Powhatan, VA
01.2021 - Current
- Manage the Permit Center for Powhatan County VA with a staff of two permit technicians and a part-time assistant for scanning documents.
- Facilitated collection, processing, and issuance of various permits, enhancing records management for the Community Development portfolio.
- Identify changes/enhancements, define requirements, test, and approve these items.
- Engage staff with additional training in software functionality.
- Improved end-user experiences during transition to new software system, Clariti, by addressing user feedback and implementing necessary adjustments.
- Engage contractors, engineers, architects, and others in the industry to determine needs and output.
- Primary point of contact in Community Development for our vendor.
- Develop queries and provide reports of the permitting process on a monthly, quarterly, and annual basis, including ad hoc reports.
- Involve considerable customer service to both internal and external customers.
- Supplied resources for Planning, Zoning, and Building Inspection functions.
- Identified gaps in standard operating procedures and staff training materials, creating comprehensive documentation to support departmental operations and employee development.
Operations Manager
Tyler Technologies
Richmond, VA
01.2016 - 08.2021
- Implemented EnerGov software to streamline land management processes for the City of Richmond
- Identified, configured, and implemented software to enhance technology services for the City and its stakeholders.
- Collaborated with programmers and users to deliver effective software solutions.
- Leveraged knowledge of Cornerstone system and customized programming for successful software transitions.
- Developed functional specifications, configured the system, created test scripts, tested the software, implemented solutions, and ensured quality control.
- Achieved EnerGov System Administration Certification for proficiency and EnerGov Advanced Workflow Automation Certification.
Operations Manager
Department of Planning and Development Review
Richmond, VA
01.2016 - 08.2021
- Managed Permit Center for City of Richmond, overseeing revenue collection, permit issuance, accounting, purchasing, call center operations, and budgetary needs.
- Direct the processing of plans and applications from acceptance to issuance and final completion in accordance with local ordinance and state code.
- Facilitate smooth interaction with several departments to achieve issuance of permits and Certificates of Occupancy.
- Established standard operating procedures and training program, creating documentation and instructional materials to enhance staff performance.
- Produced comprehensive reports on permitting process, tracking trends monthly, quarterly, and annually, including ad hoc reports for decision-making.
Operations Manager On Loan for project
RVA One System Implementation Team
Richmond, VA
01.2013 - 01.2017
- Chosen as a representative from a spectrum of city agencies to comprise the Organizational Change Management Team (OCMT) and Core Configuration Team.
- Designed and implemented innovative informatics for direct-access web-based portal to city services.
- Demonstrated expertise in front and back-end departmental operations and authored Standard Operating Procedure (SOP) publications.
- Collaborated with Department of Information Technology (DIT) and vendor staff to create backend system interfaces, enhancing operational efficiency.
- Develop software configuration as well as deploy training citywide.
- Obtained multiple certifications in Kana software and knowledge management. Kana Agent Desktop, Kana Business Configuration, Kana Script Flow, Kana eForms, Kana Knowledge Management, Transform Customer Engagement with Actionable Intelligence-RVA Kana Process analysis and Process Creation, Kana Knowledge Architecture and Evolution, Richmond Knowledge Content Migration, Kana Configuration, Kana Data Management in the Public Sector.
Administrative Project Analyst
Department of Planning and Development Review
Richmond, VA
01.2007 - 01.2016
- Managed a staff of ten (10) people (in addition to high-school interns during summer months).
- Supervised personnel reviewing plans, collecting fees, auditing Enterprise Zone processes, issuing permits, and certificates of occupancy, facilitating timely payments to developers.
- Directed activities of personnel managing responsibilities under Department of Public Works, ensuring project compliance and operational efficiency.
- Supervised the administrative team responsible for providing support to the Commissioner of Buildings and his executive staff.
- Provided expertise and support as member of RFP team and interview panel for City's new land-use management tracking system, contributing to effective vendor selection.
- Assisted with writing and editing Ordinances and Resolutions for new fee ordinances to correct errors and omissions.
Revenue Manager
Department of Finance, Revenue Administration
Richmond, VA
01.2005 - 01.2007
- Led Real Estate and Delinquent Collections unit in billing and collection of all delinquent taxes, ensuring compliance and revenue recovery.
- Designed and implemented innovative programs including software enhancements for Real Estate Billing, Vendor Debt Set-Offs, Vehicle Registration Withholding, Set-Off Debt, File-Transfer Protocols.
- Coordinated with RFP and implementation teams to select candidates and deploy MUNIS fiscal management system, enhancing financial operations.
Education
Some College (No Degree) - Accounting, Psychology
Virginia Commonwealth University
Richmond, VARichmond, VA
Some College (No Degree) - Business Administration And Management
Old Dominion University
Norfolk, VANorfolk, VA
Some College (No Degree) - Business Administration And Management
Virginia Commonwealth University
Richmond, VARichmond, VA
Skills
- Permit management
- Permit processing
- Regulatory compliance
- Stakeholder engagement
- Project management
- Process improvement
- Data analysis
- Software implementation
- Database management
Certification
- ICC/VA DHCD Certified Permit Technician
- ICC/VA DHCD Certified Residential Building Plan Reviewer
- VA DHCD Certified Building Inspector for 1 & 2 Family Dwellings
- VA DHCD Certified Plumbing Inspector for 1 & 2 Family Dwellings
- ICC/VA DHCD Certified Property Maintenance Official
- ICC/VA DHCD Certified Property Maintenance Inspector
- ICC Certified Zoning Inspector
Timeline
Manager
Community Development - Permit Center
01.2021 - Current
Operations Manager
Tyler Technologies
01.2016 - 08.2021
Operations Manager
Department of Planning and Development Review
01.2016 - 08.2021
Operations Manager On Loan for project
RVA One System Implementation Team
01.2013 - 01.2017
Administrative Project Analyst
Department of Planning and Development Review
01.2007 - 01.2016
Revenue Manager
Department of Finance, Revenue Administration
01.2005 - 01.2007
Some College (No Degree) - Accounting, Psychology
Virginia Commonwealth University
Some College (No Degree) - Business Administration And Management
Old Dominion University
Some College (No Degree) - Business Administration And Management
Virginia Commonwealth University