Janet Singh
Grand Prairie,TX
Summary
Dynamic Qualified Mental Health Professional with extensive experience at MHMR Tarrant County, excelling in crisis intervention and client advocacy. Proven ability to develop effective treatment plans and coordinate services, leveraging strong bilingual communication and adaptive thinking to enhance client outcomes. Committed to delivering trauma-informed care and navigating complex resource systems. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Qualified Mental Health Professional (QMHP)
MHMR Tarrant County
Fort Worth, USA
06.2023 - Current
- Provide crisis intervention, de-escalation, and safety planning for clients with severe mental illness (schizophrenia, bipolar disorder, and depression).
- Deliver individualized case management and service coordination, supporting treatment goals, and recovery plans.
- Advocate for clients to access housing, benefits, counseling, and community support services.
- Collaborate with interdisciplinary teams to ensure holistic care delivery.
- Assessed client mental health needs through structured interviews and evaluations.
- Developed individualized treatment plans based on client assessments and feedback.
Victim Advocate Intern
Catholic Charities of Dallas
Dallas, USA
12.2022 - 05.2023
- Assisted survivors of domestic violence and trauma in accessing legal, housing, and counseling resources.
- Assisted clients in completing necessary legal documentation and applications.
- Provided crisis intervention support to victims of crime and trauma.
- Partnered with law enforcement and attorneys to secure documentation for immigration relief (e.g., U-Visas, VAWA).
- Provided trauma-informed support to clients in crisis situations.
- Conducted intake interviews to gather client information accurately.
Customer Service Agent / Quality Assurance Analyst
Wellington Insurance Holdings
Fort Worth, USA
01.2015 - 01.2023
- Managed a high-volume client caseload with accuracy and professionalism.
- Delivered bilingual (English/Spanish) client support, resolving complex issues, and ensuring satisfaction.
- Conducted quality assurance reviews to maintain compliance and accuracy in client services.
- Strengthened communication and problem-solving skills in a fast-paced environment.
- Assisted clients with policy information and coverage options.
- Maintained accurate records of customer interactions and transactions.
Education
Master of Social Work -
University of Texas At Arlington
Arlington, TX08.2024
Bachelor of Social Work -
University of Texas At Arlington
Arlington, TX05.2023
Associate of Arts -
Tarrant County College
Fort Worth, TX09.2019
Skills
- Crisis intervention
- Case management
- Client advocacy
- Treatment planning
- Trauma-informed care
- Bilingual communication
- Time management
- Safety and risk assessments
- Intervention strategies
- Advocacy for mental health
- Care with trauma awareness
- Proficiency in Microsoft Office
- Bilingual proficiency in Spanish and English
Certification
Licensed Master Social Worker
Timeline
Qualified Mental Health Professional (QMHP)
MHMR Tarrant County
06.2023 - Current
Victim Advocate Intern
Catholic Charities of Dallas
12.2022 - 05.2023
Customer Service Agent / Quality Assurance Analyst
Wellington Insurance Holdings
01.2015 - 01.2023
Master of Social Work -
University of Texas At Arlington
Bachelor of Social Work -
University of Texas At Arlington
Associate of Arts -
Tarrant County College