Janet Speaks
Lubbock,TX
Summary
Detail-oriented administrative professional with extensive experience in research, data entry, and reporting. Proficient in streamlining workflows, ensuring data accuracy, and fostering collaborative environments. Known for adaptability, efficiency, and the ability to contribute meaningfully to team goals. Seeking a role in a team-driven organization where responsibilities are shared, and growth is encouraged.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Regional Project Analyst II
Windstream Telecommunications
10.2023 - Current
- Designed and implemented comprehensive project plans, ensuring milestone achievements and alignment with organizational goals.
- Provided data visualization and detailed metrics reporting to senior executives, enhancing data-driven decision-making.
- Enhanced team communication through clear and concise status updates.
- Reduced project timelines via resource allocation strategies and effective scheduling protocols.
- Collaborated with cross-functional teams to align project components seamlessly.
- Created user-friendly dashboards for performance tracking and key performance indicators (KPIs).
- Collaborated with permitting teams to support network expansion projects.
Construction Dispatch Analyst
Windstream Telecommunications
08.2021 - 10.2023
- Improved operational workflows, reducing reporting time and enhancing accuracy.
- Established documentation for standard operating procedures, increasing team efficiency.
- Created user-friendly guides to assist fellow employees in navigating new and advancing systems as they were implemented.
Credit Resolution Representative
Conifer Health Solutions LLC
02.2016 - 08.2021
- Analyzed and resolved credit issues across various payor systems, including Medicare and Medicaid.
- Created detailed reports for high-priority accounts, documenting findings and recommendations.
- Maintained CRM databases and ensured data integrity for patient accounts.
- Communicated effectively with management to address escalated account issues.
Customer Service Representative
Blue Cross Blue Shield of Illinois
12.2012 - 02.2016
- Utilized CRM tools to manage and update customer profiles accurately.
- Resolved inquiries and complaints while adhering to company policies and quality standards.
- Scheduled and facilitated team meetings to align customer service objectives with organizational goals.
- Developed strong multitasking abilities to handle complex client interactions efficiently.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA10-2010
Skills
- Technical Proficiency: Advanced Microsoft Office Suite, Tableau Reporting, Java, 10-key typing (90 WPM), advanced Excel (pivot tables, VLOOKUP)
- Data & Analysis: Data visualization, project analysis, quality assurance, database management, metrics reporting, data integrity
- Communication & Organization: Scheduling, calendar management, meeting facilitation, document preparation, excellent verbal/written communication, critical thinking, and organizational skills
- Project Support: Task prioritization, milestone tracking, risk management, reporting, resource optimization, stakeholder communication
- Team Collaboration: Process improvement, multi-department collaboration, cross-functional teamwork
Timeline
Regional Project Analyst II
Windstream Telecommunications
10.2023 - Current
Construction Dispatch Analyst
Windstream Telecommunications
08.2021 - 10.2023
Credit Resolution Representative
Conifer Health Solutions LLC
02.2016 - 08.2021
Customer Service Representative
Blue Cross Blue Shield of Illinois
12.2012 - 02.2016
- Tableau Reporting Training
- Quality Assurance Management
- Continuous participation in industry workshops and training
Bachelor of Science - Criminal Justice
Kaplan University
Certification
- Tableau Reporting Training
- Quality Assurance Management
- Continuous participation in industry workshops and training
Additional Information
- Willing to relocate to snowy climates
- Passionate about research, building reports, and data-driven solutions
- Committed to fostering a collaborative and supportive work environment
Similar Profiles
Anthony J BlairAnthony J Blair
Customer Service Technician at Windstream TelecommunicationsCustomer Service Technician at Windstream Telecommunications
Austin EstesAustin Estes
Lead Lineman at Windstream TelecommunicationsLead Lineman at Windstream Telecommunications
Steve KnightSteve Knight
BST II at Windstream TelecommunicationsBST II at Windstream Telecommunications