Janet Sullivan
Elverson
Summary
Customer success focus bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Student Support Specialist
Chester County OIC
08.2021 - Current
- Maintained Spreadsheets and Student management
- Established partnerships with local organizations providing additional resources for students in need.
- Provided emotional, bilingual support to students and families.
- Enhanced student support by troubleshooting and proactively assisting with issues.
Customer Service Specialist
AO North America
03.2016 - 11.2019
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Managed all aspects of registrations for Physician/Surgeon courses
International Task Innovator
Bentley Systems, Inc.
01.2015 - 01.2016
- Data analysis
- Recruiting to increase attendance at global events while maximizing customer satisfaction
- Process lead and existing customer data
- Successfully meet team deadlines
Office Manager
Genesis Performance Chiropractic
10.2014 - 01.2015
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Scheduled office appointments, managed office documents and patient flow
Education
Associate of Arts - Spanish/Liberal Arts
Millersville University of Pennsylvania
Millersville, PASkills
- Communication
- Account Management
- Customer Relations
- Report Preparation
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Medical terminology
- Google Docs
- Administrative Support
- Research
- Social media proficiency
- Bilingual
Biking, Hiking, Golf, Walking, Yoga, WaterColor, Reading
Physical activity has always been a part of my life and watercolor helps me feel a sense of enjoyment, calmness, and creativity, where there is no expectation or desired outcome.
Languages
Spanish
Native or Bilingual
German
Limited Working
Timeline
Student Support Specialist
Chester County OIC
08.2021 - Current
Customer Service Specialist
AO North America
03.2016 - 11.2019
International Task Innovator
Bentley Systems, Inc.
01.2015 - 01.2016
Office Manager
Genesis Performance Chiropractic
10.2014 - 01.2015
Associate of Arts - Spanish/Liberal Arts
Millersville University of Pennsylvania
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