Janet Susbilla Angeles
Antelope,CA
Summary
I am in search of permanent home where I can obtain a challenging position within a prestigious company, utilizing the skills that I have developed through my past work experience and training, with the opportunity for potential growth. Being an Essential Worker to the dental industry, I chose to make time to be a parent to my three young daughters while I utilized the past year and a half to assist other dental offices on an on-call/ temporary basis which allowed me to continue to apply my skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Full Time Mother and Homemaker
Full Time Mother and Homemaker
08.2022 - Current
- Managed a daily work week
- Scheduled meetings with husband to discuss family budget and finances, school pick-ups/drop-offs, parent club activities, field trip chaperones, and date nites
- Supervised homework time
- Delegated minor jobs to my young assistants (taking out trash, dishes, wiping down furniture, to name a few)
- Maintain an organized home by diligently keeping things neat, folded, and in it's place
- Provided meals, snacks, and deserts
- Scheduled appointments and assisted in driving as needed
Front Office Treatment Coordinator
Sy Kim, DDS, Inc.
01.2020 - 08.2022
- Responsibility included, opening and closing procedures- Checking In and out all scheduled patients
- Presented patients with their treatment plan and having more than 95% schedule NEXT VISIT
- Collected all patient copays and or account balance, maintained AR to be less 10,000/month
- Schedule patients for both doctor and hygienist, verified dental insurances and obtained insurance breakdown prior to patient's dental appointments
- Follow up with all PPO insurances regarding payments and submitted appeals as needed
- When short staffed, assisted Doctor chair side, mainly in implant surgeries and other procedures
- Further assisted taking 3-D and pano images when it gets busy
- At closing, prepared following schedules and route slips
- End of the Day reports including the bank deposit is completed before leaving the office daily
Hygiene Coordinator
Marconi Dental Group
12.2017 - 08.2018
- Efficiently and effectively managed hygiene schedule daily to meet monthly production and collection goals
- Greet patients at check in and at check out, collecting payment for same day services
- Answer phones and scheduling new and existing patients accordingly
- Present treatment as needed
- Assist with closing procedures daily by, preparing all deposits, credit card payment, and End Of The Day Reports
Office Manager/Treatment/Schedule Coordinator
Gwendelyn Enriquez, DMD, Inc
01.2016 - 06.2017
- Responsible of overseeing office staff and maintaining daily office flow
- Managing daily schedule which include managing patient scheduling and direct patient traffic flow, check-in/out patients, ensure the delivery of quality dental care to patients
- Resolve patient issues, present treatment plans to patient, organize and present financial arrangements
- Oversee the processing of dental claims, coordinate with dental insurance to ensure claims are paid
- Manage specialist referral process, determine staff schedule and sure operational standards are met
- Manage employee relations, oversee collections and accounts receivables
- Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing
- Run daily and monthly reports, support marketing and promotion initiatives
- Take responsibility for the appearance and functionality of the dental office
Front Office Administrative Assistant
Palo Alto Endodontic Center
09.2011 - 11.2014
- Work independently maintaining front office duties which includes, answer phones and scheduling appointments in and away from the office
- Coordinate scheduled lunches with referring dentists, maintaining a day-to-day patient schedule
- Verify patient insurances and collect patient payments
- Produce end of the day reports for the doctor, data entry, sending and receiving correspondence and final reports with all referring dental offices
- Assisted chairside with the dentist, sterilize instruments, setup trays, and take down and set up operatories
Front Desk Receptionist
R. Glenn Kitasoe, DDS, Inc
08.2007 - 08.2010
- Check-in/out, answer multi-line phone system, schedule appointments, verify dental insurance
- Sort mail, data entry, filing, collecting payments, and providing patient with treatment plans
Resident Coordinator
Fuji Towers
06.2001 - 03.2004
- Company Overview: Low income residents for seniors
- Responsible for senior activities, assisted with senior resident annual apartment checks
- Went through move in and move out protocols, answered phones, assisted family and senior resident with any questions or concerns
- Assisted office manager with employee payroll
- Data entry and attended HUD meetings when available to get updated information on HUD regulations
- Low income residents for seniors
Education
Certificate of Completion - Medical Assistant
De Anza College
Cupertino, CA01.2013
Bryman College
San Jose, CA10.2000
High School -
W. C. Overfelt High School
San Jose, CA06.1997
Skills
- Open Dental
- Dentrix
- Accounts Collections/Receivables
- Verify insurances
- Team player
- EagleSoft
- Medical/Dental Terminology
- Appointment scheduling
- Typing
- Front and Back Office
- Reception desk
- Denticon
- Quick learner
- Customer service
- Chairside Assisting
- Dental Receptionist
- Computer skills
- Data entry
- DentiCon
- Office experience
- Front desk
- Office management
- Accounts receivable
- Personal assistant experience
- Google Docs
- Retail sales
- Sales
- Leadership
- Payroll
- Heavy lifting
- Marketing
- Driving
- Databases
- Phone etiquette
- Calendar management
- Windows
- Microsoft Office
- Research
- Conflict management
- Supervising experience
- Management
- Event planning
- Budgeting
- Microsoft Outlook
- Guest services
- ICD-10
- Dental office experience
- Dental terminology
- Computer literacy
- Clerical experience
- Medical office experience
- Organizational skills
- Mac OS
Certification
- Certified Medical Assistant, B5745237, 03/23 to 03/28
- Driver's License
- X-Ray Certification
- Registered Dental Assistant
- BLS Certification
- CPR Certification
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 02/24
- Customer focus & orientation, Completed, 10/22
- Attention to detail, Proficient, 02/24
- Verbal communication, Proficient, 12/22
- Sales skills, Proficient, 03/23
- Administrative assistant/receptionist, Proficient, 12/22
- Scheduling, Proficient, 12/22
- Customer service, Proficient, 12/22
- Medical receptionist skills, Proficient, 12/23
- Protecting patient privacy, Proficient, 09/23
- Work style: Professionalism, Proficient, 06/23
- Medical receptionist skills, Proficient, 03/23
- Medical terminology, Proficient, 12/23
- Office manager, Completed, 10/22
- Supervisory skills: Motivating & assessing employees, Proficient, 09/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Full Time Mother and Homemaker
Full Time Mother and Homemaker
08.2022 - Current
Front Office Treatment Coordinator
Sy Kim, DDS, Inc.
01.2020 - 08.2022
Hygiene Coordinator
Marconi Dental Group
12.2017 - 08.2018
Office Manager/Treatment/Schedule Coordinator
Gwendelyn Enriquez, DMD, Inc
01.2016 - 06.2017
Front Office Administrative Assistant
Palo Alto Endodontic Center
09.2011 - 11.2014
Front Desk Receptionist
R. Glenn Kitasoe, DDS, Inc
08.2007 - 08.2010
Resident Coordinator
Fuji Towers
06.2001 - 03.2004
Certificate of Completion - Medical Assistant
De Anza College
Bryman College
High School -
W. C. Overfelt High School
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