Janet West
Massillon,OH
Summary
Experienced and collaborative leader with dedication to partnering with internal and external clients to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, results driven settings.
Overview
18
18
years of professional experience
Work History
Tourism Development & Community Events Manager
AloNovus (formerly Graphic Publications)
Millersburg, OH
08.2013 - Current
- Subject Matter Expert (SME) and Strategist for Ohio's Amish Country Magazine.
- Assess individual client needs, develop, present, and execute tailored marketing strategies to reach select target markets for the purpose of increasing client's market share and brand recognition.
- Build & foster partnerships with local Destination Marketing Organizations (DMO's) and area tourism partners to identify perspective Travel & Tourism event opportunities designed to engage, educate, and increase travel to the Ohio's Amish Country region.
- Facilitate successful participation and presentations at Travel Shows, Consumer Home Shows, Group Travel Shows, and Community Events, fostering strong partnerships among multiple businesses in the community.
- Manage the AloNovus Tourism Portfolio through prospecting potential new business, developing individualized marketing strategies using print media both locally (Bargain Hunter) and throughout Ohio and the six surrounding states of Pennsylvania, New York, West Virginia, Indiana, Michigan, and Kentucky (Ohio's Amish Country Magazine), and social media (Ohio's Amish Country FaceBook).
- Administer, manage, and track active plans and budgets within the Tourism portfolio
- Schedule and status transactions in specialized systems - AMP & Naviga.
- Manage the fulfillment and proofing processes through effective collaboration and communication with both internal and external partners.
- Review weekly and specialized publication run sheets for accuracy.
- Meet strict publication deadlines for weekly print (Bargain Hunter) and niche products (OAC Magazine).
- Train and educate Business Growth Strategists, Corporate Team members, Business Development Coordinators, and Project Managers on Travel & Tourism product line, prospecting, and sales techniques to increase the AloNovus market share.
- Launched new niche products with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with clients and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Event Coordinator
The Amish Door Village
Wilmot, OH
11.2008 - 08.2013
- Responsible for sales, management, execution, and follow-up of events held on-site and at off-site locations ranging from small intimate gatherings to large scale corporate events, weddings, receptions, family events, dinner theater, and gospel concerts.
- Represent corporate entities in the tourism industry to increase market share.
- Lead by example with demonstrated respect, reassurance, and team building to ensure and foster individual and team goal attainment and professional growth.
- Prospecting - successful attainment of new business relationships through marketing strategies and personal interaction.
- Negotiate contract terms with potential clients including pricing, event specifications, and payment details
- Process special event orders, schedule appropriate support staff, arrange reserved seating, and communicate with all support staff regarding special guest needs such as dietary restrictions and physical limitations to provide the highest quality customer satisfaction.
- Plan, organize, supervise, and execute annual Family Events including Princess Tea and Santa's Enchanted Village which consistently meet with sell-out demands.
- Schedule property amenities to ensure efficient use of all areas thereby reducing overhead and providing optimal space utilization.
- Serve as event hostess and venue representative at all events with hands-on approach to ensure the highest quality of customer service is achieved.
- Work with talent management agencies and contracted artists to offer the community and tourists award winning, affordable entertainment while increasing key segment profitability.
- Serve as liaison between upper management and contracted artists during initial contract negotiations and final contract fulfillment.
- Serve as area tourism ambassador at annual travel shows to increase owner/operator awareness of not only our business but of Ohio's Amish Country to increase tourism interest to the area.
Inside Sales Representative
YRC (formerly Roadway)
Copley, OH
01.2007 - 11.2008
- Account management with demonstrated success in revenue attainment through solid growth of core territory.
- Prospecting - successful attainment of new business relationships through telephone solicitation.
- Proven results through consistent attainment of monthly pay-for-performance bonus.
- Partner with Outside Sales Representatives to effectively increase Roadway market share.
- Promote growth opportunities by providing customized solutions through a host of Roadway products and services based on individual client's current and projected needs.
- Development of competitive pricing tariffs for clients to position Roadway as a carrier of choice against increased competitor market.
- Strong partnerships with Account Managers, Account Representatives, Management Team, Customer Care Team, and various internal partners to build solid client relationships through prompt responses, timely resolution, and effective communication.
Sales Support Specialist
YRC (formerly Roadway)
Copley, OH
09.2005 - 01.2007
- Assist Account Managers and Account Representatives through solid call preparation and account research.
- Setup new client accounts as requested by Account Managers and Account Representatives.
- Prepare and distribute pricing proposals for new and existing clients
- Assist Customer Care Manager prepare for new hires through maintenance and distribution of training materials.
- Assist Customer Care Manager with monthly negative revenue reporting for the District.
- Demonstrate consistent application of Roadway Core Values of Engagement, Pride, Innovation, and Customer Focus
Coaches and support professional development of Care Team members through development of problem solving skills, proper hand-off execution, and effective communication - Work with other support staff to develop stronger professional skill levels
- Working knowledge of Weight and Inspection dispute resolution and ASD process
- Development of customized sales communications including PowerPoint, blast emails, resolution letters , and sales presentations.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Coordinated Division's fundraising activities in support of Christina's Smile and successfully reached or surpassed the corporate goal set for Division Six.
- Coordinated annual Christina's Smile Golf Tournament and Division Six sales meeting including site selection, banquet planning, entertainment, travel and hotel arrangements team assignments and golf scramble for attendees.
Education
Associate of Applied Science - Accounting
Stark State College of Technology
North Canton, OHBusiness Management
Malone College
Canton, OHHigh School Diploma -
Perry High School
Massillon, OH05.1985
Skills
- Strategic Planning
- Business Development
- Contract Management & Negotiation
- Product Management
- Brand Management
- Sales Techniques
- Customer Relationship Management
- Cross-Functional Teamwork
- Team Leadership
- Staff Training & Development
- Idea Development and Brainstorming
- Customer Service
- Conflict Resolution
- Problem Solving
- Decision Making
- Time Management
- Organizational Skills
- Verbal and Written Communication
- Professional and Courteous
Timeline
Tourism Development & Community Events Manager
AloNovus (formerly Graphic Publications)
08.2013 - Current
Event Coordinator
The Amish Door Village
11.2008 - 08.2013
Inside Sales Representative
YRC (formerly Roadway)
01.2007 - 11.2008
Sales Support Specialist
YRC (formerly Roadway)
09.2005 - 01.2007
Associate of Applied Science - Accounting
Stark State College of Technology
Business Management
Malone College
High School Diploma -
Perry High School