Writing
Janet Williams
Office Assistant
Westbury,New York
Judge a man by his questions rather than his answers.
Voltaire
Summary
To Secure a professional role with the opportunity to fully utilize Computer skills and telephone skills while training others.
Overview
7
7
years of professional experience
Work History
Insurance Risk Representative
Quest Diagnostics
02.2022 - 03.2023
- Contacts life insurance applicants via C4 dialer for outbound calls
- These interviews will include gathering medical, financial, occupational, and avocation histories, use of VLookup, Spreadsheets, and Pivot tables
- Uses C4 Call Management System, Dialer, and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results
- Reviews and edits information collected during the interview
- Observe all compliance policies and safety policies and procedures.
Contact Tracer
New York State Department of Health
11.2020 - 06.2021
- In Compliance with HIPAA Contacting prequalified individuals who may have been exposed to COVID-19 virus
- Fast-paced call center environment using headset
- Extensive ongoing training, and mentorship programs to handle escalation calls
- Use of government CommCare system and spreadsheet, AS400 and Amazon Connect.
- Performed record keeping by logging client information within secure contact-tracing software
Medical Front Desk /Medical Billing
Long Island Temps
02.2016 - 04.2018
- Contract positions: Northwell Health 2/16-1/17 Dr Diana Callesano, Audiology 7/17-4/18 Scheduled follow-up appointments
- Managed patient collection accounts Responsible for filing charts and arranging chart setup for new patients
- Handled checking patients in for optical appointments, collecting copays Document transaction in Quickbooks and in house software
- Answering phone calls from potential patients and established patients.
Medical Billing/ Insurance Verification
East Meadow Management Group
10.2015 - 02.2016
- Data entry of charges for dental claims via in-house billing system, ANITA Verified insurance via E-PACES and Healthplex systems
- Collated and sorted claims by date of service, procedure code, and facility
- Managed data using spreadsheets and account maintenance clearinghouses.
Education
Associate of Applied Science - Liberal Arts And Sciences
01.2010
11.2018
Cert. Medical Billing -
01.2015
Skills
- MS Word
- Excel
- Amazon Connect
- AS 400
- IDX
- EPIC
- QuickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of filing systems.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceTeam Building / Company RetreatsWork from home optionInterests
Cooking
Software
Ms Word
Languages
English
Native or Bilingual
Affiliations
- AAA
Certification
Medical Billing and Coding
Timeline
Insurance Risk Representative - Quest Diagnostics
02.2022 - 03.2023
Contact Tracer - New York State Department of Health
11.2020 - 06.2021
Medical Front Desk /Medical Billing - Long Island Temps
02.2016 - 04.2018
Medical Billing/ Insurance Verification - East Meadow Management Group
10.2015 - 02.2016
Nassau Community College - Associate of Applied Science, Liberal Arts And Sciences
Commissioned Notary Public /Loan Signing Agent - ,
Computer Career Center - Cert. Medical Billing,