Summary
Overview
Work History
Education
Skills
Certification
Education and Training
References
Timeline
Hi, I’m

Janet Young

Janet Young

Summary

Results-driven manager with over 10 years of experience in customer service and staff management. Proven track record in enhancing team productivity and operational efficiency through strategic recruitment and training. Skilled in vendor negotiation and budget management, consistently maintaining high customer satisfaction and brand integrity.

Overview

26
years of professional experience
1
Certification

Work History

Bad River Lodge & Casino
Odanah, WI

Gift Shop Manager, Casino-Hotel Experience
09.2000 - Current

Job overview

  • Oversaw staff scheduling and performance evaluations, improving team productivity.
  • Recruited top candidates for open positions, strengthening team dynamics.
  • Trained employees across multiple roles to ensure operational coverage.
  • Facilitated regular meetings to evaluate progress and pinpoint improvement opportunities.
  • Generated monthly performance reports for senior management's strategic decisions.
  • Negotiated vendor contracts to secure timely delivery of goods and services.
  • Tracked budgets and expenditures, achieving cost-effectiveness while upholding standards.
  • Addressed customer complaints swiftly, maintaining brand integrity and satisfaction.
  • Problem Solving on a daily basis

Education

Lac Courte Oreilles Ojibwe College

Associate of Arts from Human Services
05-2010

University Overview

  • Awarded Golf Scholarship,
  • Pepsi Scholarship
  • Native American Grant
  • Deans List- 4 Semesters
  • Graduated with Highest Honors
  • Grant Writing Class-Presented my project received a Standing Ovation, Teacher kept my Grant said it was the best one she had ever seen "A"

Skills

  • Inventory control
  • Vendor negotiation
  • Staff management
  • Employee training
  • Performance evaluation
  • Customer relationship management
  • Customer service
  • Effective communication
  • Problem solving
  • Stress management

Certification

  • Multiple Customer Services Certificates from Bad River Lodge & Casino during my 26 years of service.

Education and Training

other

References

References available upon request.

Timeline

Gift Shop Manager, Casino-Hotel Experience

Bad River Lodge & Casino
09.2000 - Current

Lac Courte Oreilles Ojibwe College

Associate of Arts from Human Services
Janet Young