Summary
Overview
Work History
Education
Skills
References
Timeline
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JANET ZEPEDA

Tacoma,WA

Summary

Dynamic and bilingual professional with extensive experience at Americas Best Contacts and Eyeglasses, excelling in patient care and communication. Proven ability to lead teams and enhance customer satisfaction, supported by certifications in Basic Life Support and Medical Assisting. Committed to delivering exceptional service in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Receptionist/Optometric Technician

Americas Best Contacts and Eyeglasses
Lakewood, WA
10.2024 - Current

Mary Rife (253) 620-5679

- Managed patient intake, scheduling, and front desk tasks in a busy optometry clinic. Conducted pre-tests, documented medical histories, and assisted with exams. Provided Spanish-English interpretation to ensure clear patient communication.

Head Cashier

Home Depot
Tacoma, WA
01.2023 - 07.2024

Michael Hill (253) 565-0334

- Processed transactions, resolved customer issues, and maintained cleanliness in high-traffic retail environment as well as provided leadership and support to team members during peak hours and closing shifts.

Shift Lead

Taco Bell
Yakima, WA
07.2020 - 09.2022

Carla Sappenfield (509) 225-0442

- Oversaw team performance during shifts, ensured compliance with food safety standards, trained new employees, monitored inventory levels, resolved customer issues, and maintained cleanliness to support a safe and efficient work environment.

Education

Associate of Applied Science -

Tacoma Community College
Tacoma, WA
08-2027

High School Diploma -

Highland High School
Cowiche, WA
07-2022

Skills

  • BLS Certified- Current Basic Life Support Certification
  • WPM-45
  • Bilingual- Fluent in English and Spanish (Spoken and Written)
  • Microsoft Office Specialist- Proficient in Microsoft Word and PowerPoint
  • Medical Assistant Phlebotomist Certification
  • Nursing Assistant Registration
  • Pharmacy Assistant License
  • Servsafe Certified

References

  • Alex, Tappan, Manager, Atappan23@gmail.com, (253) 545-1553, Tacoma, WA, 98409
  • Carla, Sappenfield, Supervisor, sappenfieldcarla@gmail.com, (509) 225-0442, Yakima, WA, 98902
  • Amanda, Gunter, Manager, 17gunteramanda@gmail.com, (949) 233-9940, Yakima, WA, 98903

Timeline

Receptionist/Optometric Technician

Americas Best Contacts and Eyeglasses
10.2024 - Current

Head Cashier

Home Depot
01.2023 - 07.2024

Shift Lead

Taco Bell
07.2020 - 09.2022

Associate of Applied Science -

Tacoma Community College

High School Diploma -

Highland High School

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