Codi Landess
New Buffalo
Summary
Seasoned and results-driven professional with more than 25 years of combined experience in healthcare and hospitality, bringing extensive expertise in customer service, clinical operations, team leadership, and organizational development. Proven ability to manage daily operations, support diverse patient and client populations, and maintain exceptional standards of service and care.
Demonstrated success in leading teams, establishing new departments, and implementing policies and procedures that enhance efficiency, improve quality outcomes, and streamline operations. Recognized for adaptability, professionalism, and the ability to excel in fast-paced, ever-changing environments while maintaining strong attention to detail.
A compassionate and versatile professional with exceptional communication, problem-solving, and interpersonal skills. Adept at building meaningful relationships, collaborating effectively with multidisciplinary teams, and fostering positive experiences for both customers and colleagues. Highly motivated to embrace new challenges, continuously expand knowledge, and quickly master new skills with minimal supervision.
Known for a strong work ethic, outstanding multitasking and time management abilities, and a commitment to delivering high-quality results. Thrives under pressure, adapts seamlessly to last-minute changes, and consistently exceeds expectations in productivity, service excellence, and team support.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Care Coordinator/CHW/CMA
Northshore Health Centers
Portage
05.2022 - Current
- As a care coordinator and CHW, I act as the liaison/case manager for the patient
- Coordinate the patient's overall healthcare with physicians other healthcare professionals to ensure optimal patient outcomes
- Assist in the development of patient treatment plans, care plans, and monitor progress.
- Facilitated referrals to specialists and scheduled appointments to ensure timely access to care
- Facilitate transportation for patient to other appointments, diagnostic testing, or other important engagements
- Schedule and coordinate diagnostic testing including imaging and laboratory procedures
- Research suitable insurance coverage options for patients and successfully enrolled them under Medicaid, Medicare, or marketplace policie
- Assist in singing up patients for Social Security Income (SSI) or Social Security Disability Income (SSDI), food stamps, and other resources such as food assistance, shelter/housing, or any other needs to are seeking
- Educate patients on various comorbidities such as diabetes, high blood pressure, and cholesterol
- Conduct educational sessions for patients to enhance their understanding of diet, lifestyle, exercise, and the barriers hindering their goal attainment and overall well-being.
- Advise patients on how to manage chronic conditions through medication adherence programs.
- Educate patient's about preventive measures, such as proper nutrition habits and exercise routines.
- Conduct educational sessions for patient's to enhance their understanding of diet, lifestyle, exercise, and the barriers hindering their goal attainment and overall well-being.
- Advise patient's on how to manage chronic conditions through medication adherence
- Develop relationships with community partners to facilitate access to health resources.
- Educate patients about preventive measures, such as proper nutrition habits and exercise routines.
- Collaborate with healthcare teams to determine needs and support daily objectives.
- Obtain glucose monitors, blood pressure monitors, holter monitor, and other medical devices for patient and explain how to use them.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Attended trainings or seminars related to professional development opportunities.
Certified Medical Assistant
Northwest Health
La Porte
02.2021 - 10.2022
- Patient intake, obtain medical, surgical, and family history. Vitals, medication & allergy review.
- Check pacemakers, perform in office EKG, In office INR checks.
- Enter all orders for the patient into HER system the doctor decides upon plan of care
- Schedule surgeries, procedures, diagnostic testing, cardiac rehab, and physical therapy.
- Perform Prior authorizations on medications, diagnostic testing, procedures, surgeries, cardiac event monitors, Holter monitors, and other medical devices via patient insurance. Do appeals if necessary.
- Set up 24/48-hour Holter monitors, 30-day cardiac event monitors.
- Glucose monitors, and explain how they work and give directions on them.
- Answer all incoming patient calls and resolve inquiries appropriately and in a timely manner.
- Give patient results and educate on diseases and conditions
- Scribe for providers such as Nurse Practitioners, Medical Doctors, and Physician Assistants
- Managed inventory in the medication room.
- Maintained supply inventory by stocking essential items and placing orders as needed.
- Completed prior authorizations for medications, tests, and procedures.
- Provided education to patients regarding diet, lifestyle, and health prevention.
- Provided heart health education to patients
- Streamlined communication among clinical medical assistants, nurses, physicians, and other healthcare professionals to enhance team collaboration.
- Coordinated daily workflow of clinical medical assistants, ensuring efficient operations and support for patient care.
- Supervised and trained medical assistants, nurses, and other support staff.
- Provided scribing services to healthcare providers including Nurse Practitioners, Medical Doctors, and Physician Assistants
- Provided frequent assistance to various specialists including Internal Medicine, Family Practice, General Surgery, Orthopedic Surgery, Neurology, Rheumatology, Gastroenterology, Urology, ENT (Ear Nose and Throat) , Endocrinology very often.
Certified Medical Assistant
Franciscan Health obstetrics and gynecology
Michigan City
12.2016 - 01.2021
- Patient intake, including rooming patients, documenting vitals, and medical history.
- Administered injections of medications, vaccines, and supplements
- veinous and capillary blood draw
- Collected specimens and processed them in our office lab or sent to outside lab
- Efficiently handled all medication refills
- Educated patients on women's care, medications, treatments, and surgeries
- Entered all doctor's orders, such as labs, imaging, referrals, and medications and linked diagnosis accordingly.
- Scheduled appointments, procedures, diagnostic testing, and surgeries.
- Provided preoperative and pre-procedure instructions.
- Provided clear post-surgical and post-procedure instructions to patient's
- Managed the process of patient admissions at the hospital.
- Directed the flow of patient orders to the appropriate floor staff.
- Provided instructional guidance and support to patients in managing diabetes through dietary education sessions and proper utilization of prescribed glucometer. Guided individuals in recording blood sugar levels in log with defined parameters.
- Provided education to pregnant patients regarding each trimester of pregnancy and what they should anticipate.
- Educated women on important gynecological issues.
- Facilitated Medicaid enrollment for qualifying individuals.
- Enrolled patients in WIC and women's health center programs, facilitating access to supplemental food and resources
- Insurance navigation and enrollment
- Attended continuing education sessions related to mobile medical assistant topics.
- Prior authorizations for medications, diagnostic testing, and medical devices and equipment
- Compliance Management: Ensuring the office follows regulations such as OSHA, HIPAA, CLIA, and accreditation standards
- Quality Assurance Coordinator or Compliance Coordinator duties: Monitoring temperature logs, expiration dates, medication inventories, and documentation.
- Did inventory and ordering of all office supplies, medication samples, and vaccines
- Autoclave all surgical instruments used daily and maintain efficient supply for in office surgeries or procedures
Front Desk Agent
Microtel Inn & Suites
Michigan City
06.2014 - 12.2016
- Managed reservation systems, including guest check-in and check- out.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and charges to ensure customer satisfaction during check-in.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Resolved customer complaints promptly and courteously, enhancing guest satisfaction.
- Managed sales for meeting room, wedding, and hotel blocks
- Audit
- Arranged tours, taxis or restaurant reservations for customers.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Created schedules for housekeeping staff based on occupancy levels and special events.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Server
Intake Specialist/scheduler/Home Health
Harbor Country Home Health
Union Pier
04.2012 - 10.2016
- Received and routed incoming calls to ensure timely access to services
- Served as the patient liaison, coordinating appointments and arranging transportation for required dialysis, physical therapy, occupational therapy, counseling, or any other specialist appointments.
- Coordinated home visits for a team of RN's, physical therapy assistants, home health aides and CNA's.
- Coordinated home visits for a team of RN's, physical therapy assistants, home health aids and CNA's.
- Conducted in-home visits to monitor patient's overall health status and identify opportunities for enhancing their care plans
- Conducted in-home visits to monitor patients' overall health status and identify opportunities for enhancing their care plans
- Provided referrals to appropriate resources within the community when necessary.
- Provided referrals to appropriate community resources.
- Coordinated with external agencies to ensure continuity of care for clients.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Verified patient insurance eligibility to ensure coverage for services., benefits, and patient liabilities for defined services.
- Communicated with hospitals and medical offices to facilitate smooth transitions for incoming home health referrals
Players Reprentative/Guest Relations/Barista
Fourwinds Casino
New Buffalo
11.2012 - 12.2014
- Developed strong rapport with guests, fostering positive relationships
- Cultivated strong rapport with guests, enhancing overall guest experience.
- Streamlined room service processes, achieving prompt and accurate order delivery.
- Assisted in managing banquets, buffets, and high-limit player lounge operations.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Managed reservations and to-go orders, optimizing service efficiency for customers and restaurant.
Cook, Barista, Server, Hostess
Blue Chip Casino
Michigan City
09.2006 - 11.2012
- Managed multiple tables at once by taking orders quickly and accurately.
- Demonstrated multitasking by effectively balancing responsibilities as cook, barista, server, hostess, and room service attendant.
- Assisted in organizing and setting up banquets for weddings and events.
- Executed inventory management and ordering supplies to ensure operational efficiency.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Provided assistance with catering services such as plate delivery or buffet setup.
- Managed multiple tables by taking orders promptly and accurately to enhance guest experience.
- Set up banquet rooms for special events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Front Desk Agent
Comfort Inn & Suites
New Buffalo
05.2003 - 09.2006
- Coordinated reservations and facilitated seamless guest check-ins and check-outs to enhance overall guest experience
- Processed payments accurately and efficiently.
- Verified accuracy of room rates and other charges during check-in process.
- Assisted with room cleaning and laundry duties.
- Provided information about hotel amenities, services, and local attractions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Processed payments accurately and efficiently to ensure smooth financial transactions
- Managed and executed sales and audit processes efficiently
- Scheduled reservations for groups and special events.
- Collaborated in the planning and implementation of various banquets and events held at the venue
- Addressed and resolved customer complaints promptly and courteously to maintain guest satisfaction
- Communicated maintenance and housekeeping needs to ensure guest satisfaction.
Secretary and Assistant
Complete Construction
New Buffalo
01.2002 - 06.2006
- Managed office operations and administrative tasks
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Coordinated meetings between customers and contractors to ensure effective communication and project alignment
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Procured materials for projects, ensuring timely availability and delivery. and coordinated delivery of supplies
- Processed invoices for payment; tracked payments received from vendors and clients.
- Prepared expense reports in accordance with company policies and procedures.
- Assisted in bid preparation for new projects
- Created various documents including memos and reports using Microsoft Office. such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Transported materials to and from worksite
- Completed account reconciliations, deposits, and expense tracking.
- Managed payroll taxes and deductions, including 401 contributions, health insurance premiums, garnishments.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
Medical Assisting (Associate of Applied Science) -
Ivy Tech Community College
Michigan City, INGeneral Studies (Applied Science Diploma) -
AKA Smith Center
Michigan City, INCommunity Healthcare Worker (CHW) - ASPIN Community Health Worker Training (Indiana)
Aspin
Portage , INSkills
- Excellent Multitasking
- Leadership
- Patient Care Coordination
- Dependable
- CPR Certified , BLS (basic life support certified) , AED certified, First Aid Certification
- Insurance verification & enrollment
- Problem-Solving
- Critical Thinking Skills
- De-Escalation Techniques
- ICD-10/CPT Billing & Coding experience
- Management experience
- Dementia care certification
- CHW (community healthcare worker) certification current standing
- HIPAA Compliance
- Family Support Services
- Case management
- Patient Outreach
- Customer Service
- Admit, care planning, and discharge
- Flexible and Adaptable
- Clinical Coordination
- Community outreach and collaboration
- Interpersonal Communication
- Conflict management
- Case management
- Teamwork and collaboration
- Patient advocacy
- Conflict resolution
- Adaptability and flexibility
- Self motivation
- Administration and reporting
- Training, coaching, and development
- Empathetic and compassionate
- Health resource navigation
- Workflow optimization
- Issue troubleshooting
- Flexible and adaptable
Certification
- Dementia care
- CPR Certification
- Certified Medical Assistant
- First Aid Certification
- AED Certification
Timeline
Care Coordinator/CHW/CMA
Northshore Health Centers
05.2022 - Current
Certified Medical Assistant
Northwest Health
02.2021 - 10.2022
Certified Medical Assistant
Franciscan Health obstetrics and gynecology
12.2016 - 01.2021
Front Desk Agent
Microtel Inn & Suites
06.2014 - 12.2016
Players Reprentative/Guest Relations/Barista
Fourwinds Casino
11.2012 - 12.2014
Intake Specialist/scheduler/Home Health
Harbor Country Home Health
04.2012 - 10.2016
Cook, Barista, Server, Hostess
Blue Chip Casino
09.2006 - 11.2012
Front Desk Agent
Comfort Inn & Suites
05.2003 - 09.2006
Secretary and Assistant
Complete Construction
01.2002 - 06.2006
Medical Assisting (Associate of Applied Science) -
Ivy Tech Community College
General Studies (Applied Science Diploma) -
AKA Smith Center
Community Healthcare Worker (CHW) - ASPIN Community Health Worker Training (Indiana)
Aspin