Janet Elizabeth (Libby) Dix

Logistics, Readiness & Supply @ 139th Airlift Wing

• Provided on-site and remote technical support to users.
• Created user accounts and assigned permissions.
• Supported and maintained user account information.
• Set up new computer systems and devices and installed hardware, software and patching programs.
• Installed and configured operating systems and applications.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Diagnosed and troubleshot hardware, software and network issues.
• Used ticketing systems to manage and process support actions and requests.
• Selected to deploy with Special Operations Task Group

• Over 15 summers, led approximately 30 remote wilderness canoe trips, totaling 1,875 miles
• Guided groups of 6 campers and 2 staff
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Utilized effective communication and problem-solving skills to quickly resolve issues.
• Developed positive relationships with campers by creating an inclusive, engaging environment during 10 day excursions.
• Delivered effective safety briefings to campers to promote safe environment.
• Performed emergency first aid when necessary while maintaining a calm demeanor under pressure situations involving client injury or illness incidents.
• Contributed to long-term sustainability efforts by educating campers about responsible outdoor practices during guided adventures.

• Oversaw warehouse staff and maintained efficiency in a (seasonal) fast-paced environment for immediate family's business.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Streamlined operations for faster order processing by updating warehouse layout and organization.
• Loaded, unloaded, and moved material to and from storage and production areas.