Janeth Brito
Riverdale,GA
Summary
Personable and detail-oriented Customer Service Representative with extensive experience in customer service and call center operations. Fluent in English and Spanish, with excellent communication skills and a professional phone demeanor. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Bilingual Customer Service Consultant II
Georgia Power Co.
McDonough, GA
03.2022 - Current
- Handles complex customer questions, complaints, billing inquiries, emergency and customer inquiry calls ensuring the safety of the customer with one call resolution within multi-jurisdictional and multi-functional customer contact
- Receives and responds to email correspondence and complaints with the highest degree of professionalism in a timely and proficient manner
- Responsible for taking actions to minimize risk and to ensure liability of the company is secure with each interaction
- Works in a high volume, fast-paced, and multi-tasking environment and takes ownership of residential customer requests (i.e., outages, work requests, etc.)
- Responsible for regulatory compliance and compliance with work policies, practices, and procedures.
Bilingual Economic Support Specialist II
DHR- Division of Family and Children Services
Atlanta, GA
10.2013 - 03.2022
- Answered a high volume of incoming calls from customers
- Advised customers over the phone regarding the status of their Food Stamp, TANF, and Medicaid case as well as review and process change requests
- Conducted telephone interviews for Food Stamp and Medicaid applications and determined eligibility for SNAP or Medical assistance programs
- Resolved customer concerns
- Prepared reports as appropriate
- Used software applications to maintain records of customer calls and resolutions
- Handled all calls with professionalism and tact.
Customer Service Representative
Discount Auto Insurance Center
Forest Park, GA
08.2007 - 09.2013
- Responsible for opening, closing, and attending the office on a daily basis
- Provided quotes to clients seeking insurance for their auto, home, and business
- Issued policies and endorsements
- Received and responded to customer's phone calls, emails, and faxes
- Performed necessary research to answer customer's inquiries and concerns
- Helped and translated for Hispanic Customers
- Compiled and maintained records of office activities
- Up-sold additional products to customers to boost company profits
- Performed other duties as assigned.
Education
High School Diploma -
Love Joy High School
Skills
- Fluent in English and Spanish
- Able to work effectively with little or no supervision
- Fast learner, self-driven, and team player
- Professional telephone etiquette
- Patient and reliable
- Documentation and Reporting
- Computer Skills
- Customer Service
- Data Entry
- Attention to Detail
- Performance Goals
- Strong Work Ethic
- Handling Customer Complaints
- Listening Skills
- Multitasking and Organization
- Call Center Operations
- Customer Consulting
Volunteer Experience
- Los Bravos Community Resource Program Volunteer with Amigos, where bags of fresh produce were distributed & healthcare information.
- 25th Annual Hispanic Festival Volunteer in Tifton, Georgia where we were able to provide helpful information and answer questions.
- LAA Latina Empowerment Conference Volunteer
Timeline
Bilingual Customer Service Consultant II
Georgia Power Co.
03.2022 - Current
Bilingual Economic Support Specialist II
DHR- Division of Family and Children Services
10.2013 - 03.2022
Customer Service Representative
Discount Auto Insurance Center
08.2007 - 09.2013
High School Diploma -
Love Joy High School