Janeth Carranza
Santa Ana,CA
Summary
Polished, professional customer service rep offering: Proven experience providing customer support in busy call center environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Overview
14
14
years of professional experience
Work History
Cast Member
Disneyland Resort
Anaheim, California
08.2023 - Current
- Attentive to the location by updating wait times, loading and unloading guest
- Follow safety protocols to ensure safety of our guest
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Managed crowd control during peak times to maintain orderliness in the facility.
Patient Care Coordinator
OptumRx
Santa Ana, California
05.2019 - 10.2023
- Refill cancer medications and organize deliveries
- Process copays and prior authorizations
- Verify patients insurance
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Customer Service
Nordstrom
Orange, CA
06.2015 - 09.2018
- Inbound call to assist clients with their cardholders questions and transactions
- Opening credit card accounts
- Assisting clients with payment options
- Sending over disputes when necessary
- Understanding the financial industry
New Patient Representative
Western Dental Corporate
Orange, CA
04.2013 - 06.2015
- Assisting high volume call center
- Providing patients with first appointment expectations
- Assisted with incoming inquiries in regards to Western Dental
- Up sold services offered by Western Dental
- Fore taking the role of Team trainer
- Promoted to start a new hybrid team for both Western Dental and Texas Brident dental patient treatment
Customer Service Representative
AGR Group
Santa Ana, CA
11.2012 - 08.2013
- High volume of incoming and outgoing calls
- Obtain customer information such as name, address, and payment method. HIPPA compliant
- Delivered prepared sales talks by providing patients with business services and product
- Top sales telemarketing representative month over month
- Schedule appointments and attend/delivered sales presentations on an executive level
Dental Assistant
Shui Dental
Santa Ana, CA
11.2011 - 12.2012
- Taking and developing dental radiographs (x-rays).
- Recording patient medical history and taking blood pressure.
- Serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
- Performing office management tasks that often require the use of a personal computer
Education
High School Diploma -
Century High School
Santa Ana, CASkills
- Results and goal-orientedComputer proficient in programs such as Microsoft officeDrive Key Metrics PerformanceAnalytical and determined
- Safety compliance
- Crowd management
- Customer engagement
- Conflict resolution
- Patient coordination
- Insurance verification
- Medication management
- Call handling
- Team training
- Effective communication
- Problem solving
- Quick-learning
- Strong teamwork
- Language proficiency
Timeline
Cast Member
Disneyland Resort
08.2023 - Current
Patient Care Coordinator
OptumRx
05.2019 - 10.2023
Customer Service
Nordstrom
06.2015 - 09.2018
New Patient Representative
Western Dental Corporate
04.2013 - 06.2015
Customer Service Representative
AGR Group
11.2012 - 08.2013
Dental Assistant
Shui Dental
11.2011 - 12.2012
High School Diploma -
Century High School