JANETH FLORES CABALLERO
COLORADOSPRINGS,CO
Summary
Dedicated professionals with a strong background in client-centric roles and talent management. Known For exceeding client satisfaction through creative problem solving and effective communication. Adept at leveraging technology to enhance administrative functions and lead initiatives that drive organizational growth.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Registered Behavior Technician
By Your Side - Autism Therapy Servicescol
Colorado Springs, CO
02.2025 - Current
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Developed engaging activities to promote skill acquisition and social interaction for clients.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Trained and mentored new staff in behavior intervention strategies and techniques.
REMOTE SALES ASSOCIATE
Stanley Steemer
Remote
01.2022 - 01.2024
- Answered incoming calls, resolving customer questions and concerns to ensure satisfaction.
- Provide accurate, satisfactory answers to questions and concerns for incoming calls.
- Collected customer insights to identify products that align with their needs.
- Achieved sales quotas consistently throughout employment
- Prepared detailed estimates for customer projects
Billing Agent
SPECTRUM
Colorado Springs, CO
01.2018 - 01.2021
- De-escalated situations with dissatisfied customers, resolving issues and restoring satisfaction.
- Guided callers through troubleshooting processes, ensuring efficient resolution of technical problems.
- Reviewed customer accounts, providing timely updates on billing and shipping status of devices or products.ss
Department Lead
GORDMANS
Colorado Springs, CO
01.2013 - 01.2018
- Trained new employees on company policies to ensure compliance and effective onboarding
- Helped Train new employees and inform them about the Company policies
- Reviewed and resolved issues with the Transactions information in the cash draws.
- Reviewed and resolved discrepancies in transaction information in cash drawers to maintain accuracy
- Executed projects efficiently to meet deadlines
- Merchandised new products on sales floor to enhance visibility and drive customer interest
Education
Associate Degree - Social Work
Colorado State College
Colorado SpringsSkills
- Behavior intervention
- Client Assessment
- Salesforce
- Customer Service
- Sales
- Leadership
- Staff Training
- Conflict Management
- Fluent in Spanish
- Communication Skills
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
By Your Side - Autism Therapy Servicescol
02.2025 - Current
REMOTE SALES ASSOCIATE
Stanley Steemer
01.2022 - 01.2024
Billing Agent
SPECTRUM
01.2018 - 01.2021
Department Lead
GORDMANS
01.2013 - 01.2018
Associate Degree - Social Work
Colorado State College