Janeth Garcia
Greenville,SC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
MQE Quality Engineer
Continental Guadalajara Services Mexico, SA de CV
Ciudad Juarez, , Chihuahua
12.2013 - 12.2016
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Monitored production activities to ensure conformance to established methods and procedures.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Established and monitored key performance indicators (KPIs) for quality objectives.
- Facilitated continuous improvement projects focused on reducing waste and increasing efficiency.
Quality Engineer
Electrolux Home Products
Ciudad Juarez Chihuahua, Mexico
01.2005 - 09.2013
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Monitored production activities to ensure conformance to established methods and procedures.
- Assisted in the design and implementation of new processes for improved product quality.
- Conducted internal audits to ensure compliance with regulatory requirements and company policies and procedures.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
Education
MBA - MBA Quality & Productivity
Universidad Tec Milenio
Ciudad Juarez Chihuahua, Mexico05-2018
Skills
- Quality management system
- Statistical process control
- Six Sigma methodologies
- Inspection methods
- PAP submissions
- Decision-Making
- Quality improvement plans
- Team collaboration
- Change management
- Spanish - English
- Process capability analysis
- Quality auditing
- Supplier quality management
- Lean manufacturing tools
- Non-conformance processes
- Six sigma methodology
- Quality documentation
- Corrective and preventive actions
Affiliations
- Volunteer as President in a Non profit Organization to increase the rate of young Hispanics entering higher education though training, social management, the promotion the culture, and the provision of scholarships in the Upstate of South Carolina
Languages
English
Professional
Spanish
Native/ Bilingual
Websites
Timeline
MQE Quality Engineer
Continental Guadalajara Services Mexico, SA de CV
12.2013 - 12.2016
Quality Engineer
Electrolux Home Products
01.2005 - 09.2013
MBA - MBA Quality & Productivity
Universidad Tec Milenio