JANETH GONZALEZ

• Welcome and assist students at the Cedar Valley Campus front desk, providing professional and personalized support based on individual needs.
• Review student accounts to determine registration readiness and identify holds or outstanding requirements that may affect enrollment.
• Assist students with navigating the Dallas College application and registration systems and provide guidance through college processes.
• Help students submit official transcripts and Texas College Bridge scores and understand required admissions and enrollment steps.
• Identify students who need TSI assessment services and direct them to the appropriate Testing Center resources.
• Triage student questions and connect students with the appropriate campus department, including Admissions, Financial Aid, Cashier Services, Success Coaching, and Testing.
• Assist students with changing their program of study and provide information regarding available degrees and programs.
• Guide students through Dallas College catalogs and program information to help them locate appropriate academic pathways and resources.
• Provide support across multiple student-service areas while managing competing requests and maintaining accuracy and professionalism.
• Communicate clearly and respectfully with students while helping them navigate college systems, requirements, and available resources.

• Provide personalized client consultations and recommendations based on individual needs and goals.
• Educate clients on skincare routines, product usage, and appropriate aftercare.
• Build strong, long-term client relationships through effective communication and personalized service.
• Adapt services and recommendations to individual client needs while maintaining a professional customer-focused environment.
• Maintain an organized and clean workspace while following health and safety requirements.
• Conduct follow-up calls to address client questions and maintain customer satisfaction.

• Provided professional customer service and addressed questions and concerns promptly and effectively.
• Managed multiple assignments simultaneously while maintaining accuracy, quality, and timely completion.
• Adapted to changing priorities and unexpected challenges in a fast-paced work environment.
• Maintained accurate records and documentation to support reporting and daily operations.
• Organized personal and professional documentation and maintained appropriate filing practices.
• Communicated timely updates regarding work progress and changing priorities.
• Supported process improvements that helped streamline workflows and improve operational efficiency.
• Worked effectively under pressure while maintaining attention to detail and quality standards.

• Provided exceptional customer service by answering questions, addressing concerns, and helping customers find appropriate products and solutions.
• Assisted customers in a busy retail environment while maintaining a professional and calm demeanor.
• Used POS systems to process transactions accurately and support sales reporting.
• Assisted with inventory management and maintained accurate product displays.
• Collaborated with team members to support daily operations and overall store performance.
• Responded professionally to customer concerns and questions regarding merchandise, sizing, accessories, and product care.

Texas Direct – Field of Study in Business Administration

Currently Enrolled