Janeth Hernandez
Summary
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
5
5
years of professional experience
Work History
Assistant Stylist
Mane Vibes Studio
Dallas, TX
08.2025 - 02.2026
- Assisted in styling clients for various occasions, ensuring satisfaction and enhancing overall experience.
- Collaborated with senior stylists on current trends to provide informed recommendations to clients.
- Managed inventory of styling products, maintaining organization and availability for efficient operations.
- Supported the execution of salon events, contributing to promotional efforts and client engagement initiatives.
Stylist
Drybar
Dallas, TX
04.2025 - 12.2025
- Delivered exceptional blowout services, enhancing customer satisfaction and loyalty.
- Educated clients on hair care products, promoting upselling opportunities.
- Mentored junior stylists, fostering skill development and team cohesion.
- Maintained cleanliness and organization of styling stations, ensuring efficient workflow.
Account Resolution Specialist
Lending Point
11.2022 - 01.2024
- Completed in-depth research to investigate claims and resolve problems.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Followed established auditing processes to meet internal and regulatory requirements.
- Calculated clients' available monthly income to meet debt obligations.
Store Associate
Adidas
08.2022 - 11.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Alley Breads and Salads
Olive Garden
02.2022 - 08.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Cashier
Homedepot
03.2021 - 08.2021
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
Cashier
Walmart
11.2020 - 03.2021
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High school diploma -
Grand Prairie High school
01.2022
Makeup, Hair, and Airbrush certification - undefined
Boss Beauty Makeup Academy
01.2020
Cosmetology - Cosmetology
Tint School of Makeup And Cosmetology
Grand Prairie, TX02.2025
Skills
- Inbound Call Management
- Payment Plan negotiation
- Audit coordination
- Experience with Microsoft and Excel
- Error detection and correction
- Collection Strategies
- Account management
- Outbound calling
- Customer assistance
- Reliability and punctuality
- Professional appearance
- Remote Experience
- Bilingual
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Stylist
Mane Vibes Studio
08.2025 - 02.2026
Stylist
Drybar
04.2025 - 12.2025
Account Resolution Specialist
Lending Point
11.2022 - 01.2024
Store Associate
Adidas
08.2022 - 11.2022
Alley Breads and Salads
Olive Garden
02.2022 - 08.2022
Cashier
Homedepot
03.2021 - 08.2021
Cashier
Walmart
11.2020 - 03.2021
Makeup, Hair, and Airbrush certification - undefined
Boss Beauty Makeup Academy
High school diploma -
Grand Prairie High school
Cosmetology - Cosmetology
Tint School of Makeup And Cosmetology