JANETH QUEVEDO
Lawndale,US
Summary
Experienced server with a strong background in order management, payment processing, and upselling. Stay up-to-date on menu items to consistently provide targeted recommendations for each customer. Knowledgeable in handling special dietary requirements and adhering to food safety standards. Dedicated to delivering elevated service and creating unforgettable guest experiences. Successful in serving large numbers of dinner guests at popular fast-casual restaurants as a creative floor leader. Excel in organizing service operations, even in stressful circumstances. Hold certifications in California Food Handlers and RBS.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
El Segundo, CA
09.2022 - Current
- Skilled in preparing and serving various coffee beverages, such as lattes, cappuccinos, and espressos.
- I also take customer orders, operate coffee Mastrana and ensure that the store maintains a clean and welcoming environment.
- Led a team of baristas to achieve sales goals and provide exceptional customer experiences
- Managed store operations, including opening and closing procedures, inventory management, and cash handling
- Trained and developed new partners, providing feedback and coaching to enhance performance
- Maintained high standards of customer service, quality, and cleanliness
- Collaborated with management team to drive sales growth, implement initiatives, and improve customer satisfaction
- Addressed customer complaints and concerns, resolving issues promptly and professionally
Bayhost
Topgolf
El Segundo, California, US
05.2023 - 04.2025
- As a bayhost, some responsibilities include taking orders, repeating any modifications, delivering food, and providing excellent customer service.
- Excellent customer service includes being friendly and attentive, anticipating the customer's needs, and resolving issues promptly.
- It's all about making the customer feel valued and satisfied during their experience in my section.
- An accomplishment I have is having great reviews from guests I have helped.
Host, Takeout Specialist, Server
California Pizza Kitchen
Manhattan Beach, California, US
09.2019 - 06.2021
- As a Host I greet and seat guests, managed reservations, and ensure a smooth flow of customers.
- I also provide menus and answer basic questions about the restaurant, also help coordinate with servers and kitchen staff to ensure efficient seating and service.
- I took to-go orders, managing waiting lists, and maintaining the cleanliness of the dining area.
- I was the welcoming face of the restaurant, making sure guests have a positive experience from the moment they walk in!
- As a Takeout Specialist I was responsible for handling takeout orders at the restaurant.
- I took phone calls or online orders, process payments, and ensure that the orders are prepared accurately and in a timely manner.
- I also packaged the food and provide any necessary condiments or utensils.
- My goal is to make sure customers have a great takeout experience!
Education
Associate Of Arts - Communications
El Camino College
Torrance, CASkills
- Leadership and team management
- Customer service and relations
- Time management and organization
- Inventory management and control
- Cash handling and financial management
- Training and development
- Communication and problem-solving
Certification
Food Handlers Certification
RBS certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bayhost
Topgolf
05.2023 - 04.2025
Supervisor
Starbucks
09.2022 - Current
Host, Takeout Specialist, Server
California Pizza Kitchen
09.2019 - 06.2021
Associate Of Arts - Communications
El Camino College