Janeth Salguero
New York,NY
Summary
Versatile and customer-faced professional with over 10+ years of experience maintaining high level of hospitality, professionalism, and business etiquette. Dependable and punctual collaborator commended for consistent proven ability to create a welcoming environment, manage reservations, handle high-volume guest interactions, and ensure smooth day-to-day operations. Skilled in multitasking, conflict resolution, and maintaining a polished, professional demeanor under pressure. Fluent in both Spanish and English with focus on sales and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Refinery Hotel
New York, USA
06.2024 - Current
- Greet and welcome all guests approaching the Front Desk in accordance with Refinery Hotel Standards.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system, including but not limited to: Opera PMS.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario, including individual and group reservations.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other concierge related items as necessary.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
Front Desk
Equinox
New York, USA
09.2023 - 10.2024
- Provide the highest level of customer service to members, prospective members, and guests.
- Answer phones professionally and respond to members’ questions, concerns, and discrepancies.
- Update members’ accounts if needed and provide assistance in other aspects of the facility.
Beauty Advisor
Ulta
Richmond, USA
07.2022 - 01.2023
- Performed makeup applications, skincare analysis, and product demonstrations, while also booking appointments for special events.
- Maintained product testers in compliance with hygiene standards, ensured store-wide stock levels were consistently full, and exceeded individual sales and productivity targets.
- Provided customers with knowledgeable product advice and consistently executed resets and planograms.
Front desk/Cashier
Pearson Mazda
Henrico, USA
09.2021 - 02.2022
- Handled various financial tasks, including booking, and closing invoices, preparing end-of-day reports by reconciling accounting totals for credit payments and cash/check deposits, and managing the cashier office closure.
- Processed payments via credit card, cash, and check, monitored check requests for service customer refunds, and kept track of invoice statuses and keys of vehicles.
- Filed customer warranty requests.
Education
Bachelor of Science - Criminal Justice, Minor in Psycology
Virginia Commonwealth University (VCU)
Richmond, VA05-2023
Skills
- Microsoft
- SPSS Software
- Leader
- Customer relationship management
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Fluent in Spanish and English
- Hospitality services
- Strong interpersonal skills
- Writing and verbal communication
- Information confidentiality
- Customer rapport
- Process improvement
- Visionary thinking
Certification
- Introduction to community lifelines
- National preparedness goal and system overview
- Introduction to the national incident management system
Restaurant Roles
Cheesecake Factory - Host/Togo Runner | Bar Louie - Host | Stout - Server | Texas Roadhouse - Server | 2019-2024
- Provided high-quality customer service in a fast-paced restaurant environment
- Ensured guest satisfaction through prompt, friendly, and attentive service.
- Managed transactions, and maintained cleanliness and organization of work areas.
- Collaborated with team members to deliver seamless dining experiences, resolve customer concerns, and support daily operations including opening/closing duties, restocking supplies, and following health and safety guidelines.
Timeline
Guest Service Agent
Refinery Hotel
06.2024 - Current
Front Desk
Equinox
09.2023 - 10.2024
Beauty Advisor
Ulta
07.2022 - 01.2023
Front desk/Cashier
Pearson Mazda
09.2021 - 02.2022
Bachelor of Science - Criminal Justice, Minor in Psycology
Virginia Commonwealth University (VCU)
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