Summary
Overview
Work History
Education
Skills
Timeline
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Janeth Zubia

Englewood,CO

Summary

Driven server with extensive experience at excelling in customer service and table management. Proven ability to enhance guest experiences through effective upselling techniques. Recognized for multitasking and maintaining high standards of hygiene, ensuring a safe and welcoming environment for all patrons.

Overview

3
3
years of professional experience

Work History

Hostess Manager

Bowls Cafe
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple task simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Salt Grass Streak House
07.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive attitude.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Server

Texas Roadhouse
08.2022 - 03.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

High School Diploma -

Abraham Lincoln High School
2285 S Federal Blvd Denver, CO 80219 United States
05.2019

Skills

  • Multitasking Abilities
  • Excellent communication
  • Supply ordering and management
  • Time management
  • Teamwork and collaboration
  • Reliable and responsible
  • Workplace safety

Timeline

Hostess Manager

Bowls Cafe
11.2024 - Current

Server

Salt Grass Streak House
07.2024 - Current

Server

Texas Roadhouse
08.2022 - 03.2024

High School Diploma -

Abraham Lincoln High School

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Janeth Zubia