Hi, I’m
Jennifer Hamilton
Host/ FOH Leader
Nashville,TN
Summary
Dynamic and results-oriented professional with a proven track record at City Tap, enhancing team performance and guest satisfaction. Expert in scheduling and strategic planning, with a knack for problem-solving and excellent communication. Demonstrated success in optimizing operational efficiency and elevating service standards, showcasing a blend of hard and soft skills vital for high-paced environments.
Overview
26
years of professional experience
Work History
City Tap
Hostess Manager
02.2022 - 09.2024
Job overview
- Elevated team performance and guest experience by training new hostesses in excellent service skills.
- Coached staff to refine expertise and uphold high standards of professionalism.
- Optimized booking procedures to boost operational efficiency.
- Implemented staff schedules to ensure coverage during busy periods without overstaffing, optimizing labor costs.
Tekila
Server, Bartender, Host
07.2020 - 08.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Ensured seamless transitions by effectively preparing the dining area in both opening and closing duties.
Rock Bottom Restaurants and Brewery
Server, Certified Trainer
04.2010 - 03.2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept dining area clean and organized for an improved guest ambiance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bakers Rack
Cashier, Team Lead
02.1999 - 02.2010
Job overview
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
South Side High School Jackson, TN
Diploma from Gender Studies
05.1992
Skills
Budgeting
Scheduling
Recruitment
Food plating and presentation
Safe food handling
Workflow planning
Strategic planning
Cost controls
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Written Communication
Good Telephone Etiquette
Critical Thinking
Interpersonal Communication
Dependable and Responsible
Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess Manager
City Tap
02.2022 - 09.2024
Server, Bartender, Host
Tekila
07.2020 - 08.2022
Server, Certified Trainer
Rock Bottom Restaurants and Brewery
04.2010 - 03.2020
Cashier, Team Lead
Bakers Rack
02.1999 - 02.2010
South Side High School
Diploma from Gender Studies