Sophia Croslin-Bender
Lead Accountant
Choctaw,OK
Summary
Detail-oriented and focused Accounting Assistant with four years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Proven track record of developing accurate spreadsheets and delivering organized reports with Lightspeed CDK EVO. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Hostess
Old Germany
Choctaw, OK
10.2016 - 01.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised server balance and monitored table turnover to accurately seat customers.
Skating Carhop
Sonic
Choctaw, OK
01.2017 - 09.2017
- Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
- Verified consistency in food presentation and quality by inspecting orders prior to delivery.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Answered guest questions and promoted special products.
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Completed company training program in record time.
Waitress
Hooters
South OKC, OK
01.2018 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Waitress
LaDonna's Grill And Catering
Meeker, OK
11.2018 - 03.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Prepared specialty desserts for customers for special occasions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Lead Accountant
Shawnee Honda Polaris Kawasaki
Shawnee, OK
03.2019 - Current
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Drafted variance reports, regulatory filings and related schedules.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Prepared accounts for industry audits and supported audit process.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
- Gathered and analyzed employee, department and company-wide financial information.
- Analyzed financial audit information and made recommendations to improve efficiencies.
Education
Carl Albert High School
Oklahoma City, OK 08.2015 - 05.2018
No Degree - accounting
Rose State College
Oklahoma City, OK 01.2021 - 04.2021
Skills
Interactive communication skills
Performance improvement
GL and journal entries
Statement preparation
Reporting analysis
File and database management
Invoicing and collections
Month-end reports
Vendor relationship management
Statement reviewing
Audit Support
Invoice Processing
Account Reconciliation
Financial statements expertise
Bookkeeping
Expense reports
GL accuracy
Budgeting
Data processing
Budgets and forecasting
Staff Management
Timeline
No Degree - accounting
Rose State College
01.2021 - 04.2021
Lead Accountant
Shawnee Honda Polaris Kawasaki
03.2019 - Current
Waitress
LaDonna's Grill And Catering
11.2018 - 03.2019
Waitress
Hooters
01.2018 - 12.2018
Skating Carhop
Sonic
01.2017 - 09.2017
Hostess
Old Germany
10.2016 - 01.2017
Carl Albert High School
08.2015 - 05.2018