Alexia Pickles
Herrin,IL
Summary
Dynamic customer service professional with a proven track record at Dairy Queen Grill & Chill, excelling in complaint resolution and team collaboration. Recognized for enhancing guest engagement and maintaining cleanliness, I leverage strong multitasking abilities and effective communication skills to foster a welcoming environment and drive repeat business.
Overview
4
4
years of professional experience
Work History
Hostess
Bennie’s Italian Foods
2025.06 - Current
- Greeted and seated guests promptly, ensuring an engaging first impression.
- Managed reservation system to optimize table turnover and guest experience.
- Coordinated with kitchen and waitstaff to communicate seating arrangements effectively.
- Assisted in training new hosts on customer service standards and procedures.
- Monitored dining area for cleanliness and readiness, enhancing overall atmosphere.
- Handled guest inquiries and concerns with professionalism to maintain satisfaction levels.
- Supported special events by organizing seating plans and coordinating service flow.
- Maintained knowledge of menu items to provide accurate information to guests.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Assistant Manager
Dairy Queen Grill & Chill
2024.07 - 2024.11
- Assisted in managing daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on operational protocols, enhancing team productivity and service quality.
- Coordinated inventory management, minimizing waste and maintaining stock levels for smooth operations.
- Implemented promotional strategies to increase sales during peak hours, boosting customer engagement.
- Monitored employee performance, providing feedback to improve individual and team efficiency.
- Developed training materials that streamlined onboarding processes for new hires.
- Resolved customer complaints effectively, fostering a positive dining experience and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cashier
Farm Fresh
2023.07 - 2023.08
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Robs Pit BBQ
2021.03 - 2022.09
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Provided friendly customer service, addressing inquiries and concerns promptly.
- Assisted in restocking merchandise to ensure product availability.
- Collaborated with team members to maintain a clean and organized workspace.
- Handled returns and exchanges in accordance with company guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Criminal Justice
John A Logan College
Carterville, ILHerrin High School
Herrin, IL05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Complaint handling
- Guest complaint resolution
- Safe food handling
- Strong interpersonal skills
- Multitasking
- Attention to detail
- Team player
- Active listening and communication
- Teamwork and collaboration
- Problem-solving
- Active listening
- Time management
- Task prioritization
- Workflow coordination
- Organizational skills
- Conflict resolution
Languages
English
Full Professional
Timeline
Hostess
Bennie’s Italian Foods
2025.06 - Current
Assistant Manager
Dairy Queen Grill & Chill
2024.07 - 2024.11
Cashier
Farm Fresh
2023.07 - 2023.08
Cashier
Robs Pit BBQ
2021.03 - 2022.09
Criminal Justice
John A Logan College
Herrin High School