Janethe Serrano
Waukegan,IL
Summary
Dynamic Coordinator Supervisor at Edison Home Health Care with proven expertise in team leadership and conflict resolution. Enhanced employee performance through targeted coaching, resulting in improved patient care delivery. Bilingual in English and Spanish, skilled in Microsoft Office, and adept at multitasking to ensure operational excellence.
Overview
12
12
years of professional experience
Work History
Coordinator Supervisor
Edison Home Health Care
Brooklyn, NY
08.2021 - 11.2025
- Oversaw and guided a team of 7 care coordinators, each responsible for managing caseloads of approximately 130 patients.
- Supervised daily activities to ensure patients received reliable and exceptional care services.
- Investigated and addressed concerns raised by patient aides and coordinators, ensuring effective and professional solutions.
- Achieved improved employee performance through effective coaching and development strategies. Drove staff development initiatives that resulted in enhanced team skills and productivity. Conducted performance reviews that identified key areas for growth and improvement.
- Oversaw team productivity and ensured achievement of daily and long-term objectives.
- Coordinated scheduling solutions for coverage gaps and urgent cases to ensure operational continuity.
- Facilitated collaboration among coordinators, field staff, and management to enhance workflow execution.
- Encouraged cooperative efforts and ownership among team members to optimize departmental performance.
- Coordinated patient care activities, ensuring compliance with healthcare regulations and company policies.
- Trained new staff on company protocols and procedures, fostering a collaborative work environment.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
Personnel Specialist
New York Foundation for Senior Citizens
Manhattan, NY
03.2018 - 07.2021
- Administered a caseload of around 190 clients, guaranteeing comprehensive staffing and diligent case oversight.
- Communicated client and aide concerns to supervisors and supervising registered nurses to enhance care quality.
- Organized and updated aide assignments and schedules, facilitating seamless workflow and communication.
- Reviewed and validated time attendance records, lateness, and leave requests to support payroll processing.
- Updated patient schedules regularly and handled payroll modifications, ensuring seamless administrative operations.
- Managed open case tracking processes to ensure swift resolution and uphold service standards.
- Conducted disciplinary meetings to address performance issues and ensure compliance with company policies.
- Facilitated communication between patients and home attendants to ensure effective care delivery.
- Prepared evaluations and maintained personnel records to support team development and compliance.
Upside Craft Burger
Expeditors
Brooklyn, NY
07.2013 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered multiple phone lines and assisted customers in person.
- Processed payments, returns, and exchanges accurately.
- Operated scanning devices and point-of-sale systems.
- Resolved customer concerns with professionalism and efficiency.
- Counted and balanced cash drawers at the end of shifts.
Education
High School Diploma -
Opportunities For A Better Tomorrow
BrooklynSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Bilingual: English & Spanish
- Strong Communication & Interpersonal Skills
- Time Management & Organization
- Team Leadership & Collaboration
- Conflict Resolution & Handling Difficult Personalities
- Microsoft Word & Excel
- Microsoft Office
- HCPLUS
- HHA Exchange
- Home Care Systems
- Fast Learner & Self-Motivated
Languages
Spanish
Full Professional
Timeline
Coordinator Supervisor
Edison Home Health Care
08.2021 - 11.2025
Personnel Specialist
New York Foundation for Senior Citizens
03.2018 - 07.2021
Upside Craft Burger
Expeditors
07.2013 - 12.2016
High School Diploma -
Opportunities For A Better Tomorrow