Janett Escalante
Tenaha,TX
Summary
Proven track record in enhancing customer relationships and streamlining operations, notably at Woodforest National Bank. Excelled in document verification and customer service excellence, achieving significant growth in online banking adoption. Demonstrated adaptability and exceptional service, leading to high satisfaction ratings and repeat business.
Overview
10
10
years of professional experience
Work History
Bank Clerk
Woodforest National Bank
Center Tx
08.2020 - Current
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Promoted increased use of online banking tools with thorough explanation and demonstration for customers.
- Streamlined workflow by effectively organizing documents, files, and reports for easy access.
- Handled complex transactions such as wire transfers, loan payments, and foreign currency exchanges with precision.
- Contributed to branch growth with exceptional cross-selling of bank products and services.
- Supported a welcoming environment by promptly addressing customer inquiries and concerns.
Sales Consultant
Dillards Department Store
Longview, TX
07.2018 - 06.2020
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Sales Consultant
Sephora Inside JCPenney
Longview, TX
08.2014 - 07.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Built relationships with customers and community to promote long term business growth.
Education
Tenaha Isd
Tenaha, TX05.2012
Skills
- Document Verification
- Microsoft Office
- Customer Relationship Building
- Exceptional customer service
- Stress Tolerance
- Spanish speaking
- Hospitality and accommodation
- Time Management
- Reliable and Responsible
- Multitasking
- Customer service excellence
- Organizational Skills
- Adaptability and Flexibility
- Customer Service-Oriented
Timeline
Bank Clerk
Woodforest National Bank
08.2020 - Current
Sales Consultant
Dillards Department Store
07.2018 - 06.2020
Sales Consultant
Sephora Inside JCPenney
08.2014 - 07.2018
Tenaha Isd