Janett Rabadan
Chicago,IL
Summary
One of the many ways I can describe myself is as a team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. I am a Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
4
4
years of professional experience
Work History
Associate Banker
BMO
Chicago, IL
06.2023 - Current
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
COSTUMER SERVICE
Chicago O'hare airport
Chicago, USA
01.2023 - 06.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriate address customer issues
- Remained open to feedback from supervisor and peers to build and improve skills set
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
CASHIER
Nordstrom Cafe
Chicago, USA
04.2022 - 08.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer service skills by providing efficient and accurate service
- Greeted and informed customers of products, fostering positive store experiences
- Processed customer orders and ensured the accuracy of their purchases
- Counted and balanced cash drawer at the beginning and end of each shift
- Enforced store safety and cleanliness standards, reducing hazards
- Provided excellent customer service by greeting customers and offering assistance
- Built and maintained positive working relationships with co-workers
Dispatcher
Prospect Airline Services
Chicago, IL
02.2021 - 09.2021
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Identified locations and needs of callers to accurately send assistance.
- Would communicate with managers and supervisor also with gate agents regarding where they needed assistance.
- A lot of multitasking between receiving phone calls and having to assign employees to calls where they are needed.
Skills
- Active Listening
- Conflict Resolution
- Customer Service
- Customer Consulting
- Calm and Professional Under Pressure
- Reading Comprehension
- Prioritization
Timeline
Associate Banker
BMO
06.2023 - Current
COSTUMER SERVICE
Chicago O'hare airport
01.2023 - 06.2023
CASHIER
Nordstrom Cafe
04.2022 - 08.2022
Dispatcher
Prospect Airline Services
02.2021 - 09.2021