Alexia Corona
Moreno Valley,CA
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
4
4
years of professional experience
Work History
Associate Banker
JPMorgan Chase
08.2021 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Clerical Office Assistant
Nuview Union School District
08.2020 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Processed and scanned files into electronic databases.
Dental Office Receptionist
Crossing Dental Group And Orthodontics
11.2019 - 07.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06.2016
Skills
- Cash Handling
- Customer Transactions
- Active Listening
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Staff Training
- Customer Relationship Management
- Product Organization
- Clerical Support
- Typing Proficiency
Timeline
Associate Banker
JPMorgan Chase
08.2021 - Current
Clerical Office Assistant
Nuview Union School District
08.2020 - 08.2021
Dental Office Receptionist
Crossing Dental Group And Orthodontics
11.2019 - 07.2020
High School Diploma -
Vista Del Lago High School
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